Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,636 reviews
5 stars
590
4 stars
349
3 stars
316
2 stars
138
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality varied significantly, with some praising friendly and efficient staff while others reported rude and inattentive service.
Food Consistency
Many customers noted inconsistency in food quality, with complaints about stale buns, cold items, and incorrect orders being common.
Cleanliness
The cleanliness of the dining area received mixed reviews, with some customers finding it well-maintained while others reported dirty tables and unsanitary conditions.
Speed of Service
There were frequent complaints about slow service, particularly during busy times, with some customers waiting excessively for their orders.
Management Issues
Several reviews highlighted poor management practices, including lack of training for staff and inadequate handling of customer complaints.
- JMJayce Mills4 days ago1.0They always mess up my order a the food is not up to standard how am I supposed to eat my food when it’s destroyed bag And when my drink drinks are the wrong thing that I ordered and I already tasted it. I’m already gone, so I can’t go back and get my money back or trade in the item.
- TSTaylor Smith6 days ago5.0Elizabeth is so genuine and sweet, such a joy to see her at the window when we get off of work and need some quick food!
- MMmy mixNov 17, 20252.0Always really slow an don't ever get my order right an few times food is cold even though you wait for it
- DCDot CroweOct 13, 20253.0It's okay. It's McDonald's. Friendly staff though.
- ASAlyssa SkibbeOct 10, 20251.0We substitute for an extra fry for kids meals because of apple allergies.. so you can imagine how disappointing it would be to see that there were apples and not extra fries. Not to mention they gave us like 5 fries.. i don’t see an option to post pictures but literally that wouldn’t suffice for a two year old & mines 6. Everything was tipped upside down & receipt even says extra fries so i’m not sure how that happened i guess they don’t pay attention. I’ve never had a single good experience at this location unfortunately. There was one person in front of me and no one behind me. They were not busy at all.
Frequently Asked Questions About McDonald's
What are the McDonald's Knoxville Mountain Grove Drive's regular opening hours?
The restaurant is open daily from 4:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What are the McDonald's delivery service hours?
Delivery is available Monday through Saturday from 4:30 AM to 10:30 PM, and Sunday from 5:00 AM to 10:30 PM.
Does this McDonald's location have a drive-thru? What are its hours?
Yes, the drive-thru is open daily from 4:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What delivery and pickup options are available at this McDonald's?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering from McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Where is McDonald's located in Knoxville?
This McDonald's is located at 7545 Mountain Grove Drive, Knoxville, TN 37920, USA.
Can you tell me about nearby fast food options to McDonald's at Mountain Grove Drive?
Nearby fast food restaurants include Wendy's, Chick-fil-A, Sonic Drive-In, and another McDonald's location, giving you several choices for quick meals.
Are there medical facilities close to this McDonald's that customers might visit?
Yes, there are several nearby medical services such as Southern Medical Group of Knoxville, MinuteClinic at CVS, Aspen Dental, AFC Urgent Care, and Emergency Dentist 24/7, which might be convenient for customers before or after their visit.
What amenities or services are available near McDonald's for convenience or leisure?
Nearby amenities include First Horizon Bank for banking needs, Zips Car Wash and Time To Shine Car Wash for vehicle care, Starbucks for coffee, and beauty services like Nails So Happy and P.S. You’re Gorgeous.