Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,199 reviews
5 stars
399
4 stars
260
3 stars
233
2 stars
99
1 star
208
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors and unclean soda fountains.
Service Issues
Frequent complaints about rude staff, slow service, and incorrect orders were noted.
Food Quality
Inconsistent food quality with reports of cold, greasy, or incorrect items, although some customers did mention fresh and hot food.
Customer Experience
Several reviews highlighted poor customer service experiences, including unhelpful staff and lack of responsiveness.
Mobile Ordering Problems
Customers experienced issues with mobile orders, including missing items and delays.
- HPHeather Hutsell (Psychopisces)Nov 10, 20254.0Food is usually correct, fresh and hot...but they never put napkins in the bag. I always have to ask.
- BABlind AudioOct 29, 20251.0They advertise things that “aren’t available”. But you can order it on the app for pickup unknowingly. When you complain to corporate about not getting what you paid for the rude manager will call you and scream at you and basically call you dumb because “there are signs on the drive thru window”. But I order curbside…. Not the customers fault you didn’t properly notify everyone. Take it off the app if it’s not available. Aside from this if you do ever go inside it’s freakin disgusting and I don’t think they’ve cleaned the soda fountain in months. Stickiest grossest messiest McDonald’s I’ve ever been into.
- JPjim pOct 26, 20251.0Food was ok, but everything else was awful. The place is not clean at all. No napkins, no condiments, no hand sanitizer at the kiosk. We have experienced this before at this location. Clean it up and train your workers in customer service!
- JMJillian MahaffeyOct 24, 20252.0Mobile ordered nuggets. Waited long enough to question life choices. Staff couldn’t find my order, turns out it was chilling (literally) on the counter. McMystery solved. Dinner: lukewarm disappointment.
- MBMike BiddleOct 23, 20251.0Probably the shadiest McDonald's in the area. Don't recommend letting your kids work here, witnessed relentless bullying of a staff member here while the manger said nothing. Shame on Sondra & John Farris! Poor leadership!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 7134 Oak Ridge Hwy, Knoxville?
McDonald's is open daily from 5:30 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
What are the drive-through hours for this McDonald's location?
The drive-through is open daily from 5:30 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:30 PM.
What types of pickup and delivery services does McDonald's offer here?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options can I use at this McDonald's location?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru available for customer convenience.
Where can I download the McDonald's app for easier ordering?
You can download the McDonald's app for iOS from the Apple App Store or for Android from the Google Play Store using the provided links.
What nearby places can I visit before or after dining at McDonald's on Oak Ridge Hwy?
Nearby, you can visit Tacos Yoyo for tacos and smoothies, Shell gas station for fuel, and Grace Baptist Church for community events.
Are there any automotive services near this McDonald's location?
Yes, nearby automotive services include Werk Haus Auto Repair, Knoxville Speed Shop, and LYNCH Worx motorcycle dealer.
What healthcare options are available near McDonald's at 7134 Oak Ridge Hwy?
Nearby healthcare services include Tennova Primary Care, Kaneez Leonard-Bowden, MD, Jennifer Brumbach, FNP-BC, and Dr. Stanley Sisk, dentist.