McDonald's

3.3
1447 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6901 Maynardville Pike, Knoxville, TN
37918, United States

Hours

Reviews

3.3
1,447 reviews
5 stars
475
4 stars
261
3 stars
250
2 stars
136
1 star
325

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Temperature

Many reviews mentioned receiving cold or stale food, with several customers expressing dissatisfaction with the quality.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, others noted a lack of overall friendliness among employees.

Cleanliness

A few customers highlighted the cleanliness of the location, contrasting with reports of poor food handling practices.

Order Accuracy

Numerous reviews indicated issues with order accuracy, including missing items and incorrect food preparation.
  • AH
    audrey harris
    3 days ago
    1.0
    Literally go any where else. I put in an order a few weeks ago that got royally messed up, was promised a refund in 24 hours. Still waiting for that. Then today I get a meal and there is a cut string from someone’s hoodie in the fries?! Are you kidding. The only good thing from this store is the older lady in the mornings that takes care of the customers. But seriously, how do you not notice this in the fries? Or was it seen and you didn’t care enough to take it out. And when something like that happens and I try to call the store and repeatedly the phone was answered and hung up. I could hear the store in the back ground. You just didn’t wanna talk? Do better. So many times this location has failed to reach basic, minimal standards for customer service. While doordashing as well, they don’t care about the customers or the food.
  • RL
    Rose Lynch
    Nov 16, 2025
    1.0
    Went to this location tonight for a simple meal. 1 part of my order was made completely incorrectly. I pull back through the drive through and not only did they not communicate to each other so I had to re explain the issue they wanted me to pay the difference for a mistake they made.
  • PT
    Patty Talbott
    Nov 8, 2025
    1.0
    Our burger was undercooked completely red inside the other burger was burned and shrunk up to almost nothing fries terrible cold Burgers were both cold we have both been sick within 30 minutes after eating just a few bites and it has been 6 hours and we both are still sick Never again will I ever eat at a McDonald’s Restaurant
  • SS
    sarah
    Nov 8, 2025
    1.0
    Order a 10 piece meal and they gave me a 6 piece and 4 piece box and that would be ok EXCEPT the nuggets had to have been from lunch time and the 6 piece was missing 2. So i didnt get what I ordered. Employee handing out the food, doesnt greet anyone just sticks his hand out the window. Real classy place.
  • LL
    logan laird
    Oct 31, 2025
    2.0
    I ordered multiple items that say will have the monopoly stickers on them. Out of the 5 items that should have them I only got one? What’s the purpose of trying to play the game if what I order doesn’t come with them even though it says they do? Not the first time this has happened

Frequently Asked Questions About McDonald's

What are the delivery hours at McDonald's located at 6901 Maynardville Pike?

Delivery is available from 5:30 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 4:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.