McDonald's

3.3
1469 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6901 Maynardville Pike, Knoxville, TN
37918, United States

Hours

Reviews

3.3
1,469 reviews
5 stars
485
4 stars
267
3 stars
248
2 stars
136
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, disorganized staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted cold, poorly prepared food, with several instances of missing items or incorrect orders.

Staff Attitude

While some employees received praise for their friendliness, many reviews mentioned rude or unhelpful staff, contributing to a negative experience.

Cleanliness

A few customers noted cleanliness and good hygiene, but there were also complaints about unsanitary conditions and poor food handling practices.
  • AJ
    Alyssa Jade
    1 day ago
    1.0
    I’m not usually one to complain, but what I can not stand is being lied to over something so simple. I ordered a Big Mac meal through the drive-thru & asked for the Mac sauce to be put on the side. I noticed on the screen that they charged me .50 for an additional side of Mac sauce so I asked them about that & they said they would fix it & to pull on up. I asked for a receipt when I got to the window & was told that the printer was not working, but they assured me they did not charge for me the Mac sauce to be on the side. Just went to look through my previous orders on the app & sure enough, the girl working the window lied straight to my face. Very unnecessary lying to a customer over 50 cents.
  • MD
    Mike Dees
    3 days ago
    5.0
    McDonald's is always consistent. And ice cream machine is usually broken. Super friendly staff.
  • JJ
    James
    Dec 22, 2025
    1.0
    If I could leave negative stars I would you can make the McDonalds look better but it don’t help when the employees don’t respect or do their job correctly
  • CN
    Chel Neri
    Dec 20, 2025
    1.0
    If I could give zero stars I would. We waited 10 minutes trying to order 2 drinks. Their drive thru so full and cars were getting out of line because the wait was so long. There were 7 people waiting for their order when we got there. A woman in front of us was waiting for 15 minutes to order. We left without ordering as no one was in front of the store to help customers. There's always a problem going to any McDonald's!!! Will not be back here EVER!!!!!
  • AS
    Audrey Stanifer
    Dec 4, 2025
    1.0
    My daughter and I went to McDonald's to try the new grinch meals. She got the chicken nugget grinch meal and I got the big mac meal. After waiting for over an hour in the drive though and being pulled up to the 3rd window and left sitting there for an additional 20 mins the girl finally brings our food. It comes in a bag not the grinch box that was advertised. My daughter's nugget box was opened and her nuggets had spilled inside the bag. And there was none of the dill pickle grinch salt in the bag. I was not told that they were out if it.When I get home with our food my big mac was so crappy made. There was no middle bun on it and it was cold. It's absolutely ridiculous to wait that long and pay over $26 dollars for crappy food and service. I will not be back to this McDonald's.

Frequently Asked Questions About McDonald's

What are the delivery hours at McDonald's located at 6901 Maynardville Pike?

Delivery is available from 5:30 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 4:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.