McDonald's

3.3
1941 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
206 Walker Springs Rd, Knoxville, TN
37923, United States

Hours

Reviews

3.3
1,941 reviews
5 stars
635
4 stars
375
3 stars
340
2 stars
167
1 star
424

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, indicating significant service problems.

Food Quality

Several reviews mentioned cold or old food, with some customers experiencing food poisoning or receiving incorrect items.

Staff Behavior

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and unprofessionalism.

Cleanliness

While some customers noted clean bathrooms and dining areas, others reported dirty conditions and a lack of attention to cleanliness.
  • DD
    Dontae
    Jan 1, 2026
    1.0
    Would give 0 stars if I could because I sat in this drive thru for 30 minutes. Order was placed at 1:35 its currently 2:30 I’m still sitting at this window for over 30 additional minutes waiting for a mchicken absolutely terrible service this place needs a whole new crew smh
  • AR
    Ana Ramos
    Dec 23, 2025
    5.0
    Primera vez que en un McDonald que me preparan un mccrispy tan bien, 😹el servicio fue muy rápido Ame aquí
  • MM
    mckayla
    Dec 15, 2025
    1.0
    I stopped here at 3:30am this morning and got $5 McDouble meal. By 8:30 am I had vomited once. By 8:44 PM I have now vomited 16 times, have had watery stools. I went to the doctor and they confirmed it was food poisoning. I don’t eat out, I am just pregnant and tired so I stopped ONE time at fast food and got food poisoning. Do not eat here.
  • TC
    Thian C
    Dec 14, 2025
    1.0
    Today I arrived at 3:56 and had to wait more than 15 minutes while they changed the menu to breakfast. When they changed it, I placed my order and waited another 15 minutes. When it finally arrived, the drinks were missing. I waited 10 minutes and the coffees never arrived at the car where I was waiting. I went inside to see what was happening and the girl was sitting with her back to the counter, scrolling on her phone. I told her what was wrong and she reacted by giving me the wrong drinks in every way. To add insult to injury… While I was waiting and all this was happening… another employee was outside smoking and I had to wait for the food I had already paid for. Clearly, they weren't going to give me a refund. More consideration for the customer is needed; they always do whatever they want with us.
  • AD
    Angeleea DuBose
    Nov 26, 2025
    1.0
    On 11/24 , I visited this McDonald's at around 8:05 AM. I waited at the menu for about four minutes without anyone acknowledging me or taking my order. I eventually pulled up to the window, where a male employee professionally took my order and presented himself appropriately. However, the manager -- Tamara or Tamaya (I am unsure of the correct name) -- chose to roll her eyes at me, give me a rude look, and then tell me to pull forward. I understand being asked to pull up since the order had just been entered, and I had no issue with that. What I do have an issue with is waiting 15-20 minutes for a simple bacon, egg, and cheese biscuit while being treated with an attitude. When I asked for the corporate number, the manager chose to walk away from me without a single word or acknowledgment. This behavior is extremely unprofessional and completely unacceptable. This is not how a paying customer should be treated, especially when I was not rude or disrespectful in any way. I am not someone who typically leaves reviews or contacts corporate, but this situation warrants it. It should not take 20 minutes to receive one basic breakfast item, and no employee -- especially a manager -- should behave so disrespectfully. If she is that miserable at her job, perhaps she should consider another profession rather than taking it out on customers.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 206 Walker Springs Rd, Knoxville?

McDonald's at 206 Walker Springs Rd operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.