Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,001 reviews
5 stars
300
4 stars
202
3 stars
176
2 stars
98
1 star
225
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional behavior from staff, including long wait times and incorrect orders.
Food Quality
Many reviews highlighted issues with food being cold, poorly prepared, or not matching orders, leading to dissatisfaction.
Cleanliness
The dining area and bathrooms were frequently noted as dirty or having unpleasant odors, impacting the overall experience.
Inconsistent Hours
Customers expressed frustration over the restaurant closing earlier than advertised and not honoring posted hours.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and fresh food during their visits.
- IIITMATRS6 days ago1.0Terrible! Abandoned the drive thru (with several other drivers) when it didn't move after several min and went inside instead to order. Waited almost 30 total (other customers were experiencing similar wait times) only to get soggy fries and quarter pounder that was supposed to be deluxe with no onion and no ketchup, slathered in nothing but ketchup and onion! No lettuce, no tomato. Also watched a worker pull something from her shirt, inhale it and then stuff it back in her shirt. Thinking something is off here, and it shows.
- COChase OwensNov 9, 20251.0Locked the door to the dining room as I was walking in at 7pm
- RHRene' HiersNov 6, 20254.0Don't get the holiday pie. Its disgusting 🫣
- RGrichard gobleNov 1, 20251.0They are not open to 11. They close early every single night at 10 but fail to update their hours.
- ACAna ClickOct 10, 20251.0General manager was extremely hateful and rude. I ordered and paid for a medium iced latte and received a small. Upon realizing this, I pulled back around the line and confirmed with the lady at the first window that it was indeed a small, whereas she directed me to the second window to fix the issue. When I arrived at the second window is where things took a turn for the worst. The hateful women there claimed to be a general manager and refused to fix the issue stating that it correct. Extremely unpleasant and unprofessional experience. I’m appalled that McDonald’s would have someone of this nature representing them. I will never be returning to this location.
Frequently Asked Questions About McDonald's
What are the drive-through hours at McDonald's on Hardin Valley Rd in Knoxville, TN?
The drive-through is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 6:00 AM to 9:45 PM.
What types of pickup and delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment methods does McDonald's on Hardin Valley Rd accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the menu for McDonald's Hardin Valley location online?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html
Can I order from McDonald's in Knoxville via a mobile app?
Yes, you can order through the McDonald's app available on the Apple App Store and Google Play Store.
Does McDonald's at 10708 Hardin Valley Rd have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
What are some nearby food options to McDonald's on Hardin Valley Rd?
Nearby food options include Firehouse Subs Hardin Valley, Auntie Anne's, Tealicious (bubble tea and coffee), and Tomo Poke Bowl (Japanese sushi).
Are there any nearby gas stations near McDonald's on Hardin Valley Rd?
Yes, nearby gas stations include Exxon & Mobil Stations, Exxon, and Shell, convenient if you need to refuel before or after your visit.
What nearby services can I find close to McDonald's on Hardin Valley Rd?
Nearby services include Anesis Group (IT services), Edward Jones (financial advising), United Spine & Performance (chiropractor and physical therapy), Pure Luxe Salon, Spa & Medspa, and several dental offices like Bauguss, Jack T DDS and Law Family Dentistry.