McDonald's

3.6
1134 reviews
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Business Details

9501 Kingston Pike, Knoxville, TN
37923, United States
(865) 531-3911
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9501 Kingston Pike, Knoxville, TN
37923, United States

Hours

Reviews

3.6
1,134 reviews
5 stars
426
4 stars
263
3 stars
198
2 stars
89
1 star
158

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers praised individual employees while others reported rude or dismissive behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly in drive-thru service.

Food Quality

Inconsistent food quality; some customers received hot and fresh meals, while others reported cold or poorly prepared food.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.

Cleanliness

Some customers noted clean bathrooms, but others reported unsanitary conditions in the restaurant.
  • AG
    Addie Gasher
    Nov 10, 2025
    1.0
    I’m not one to go out of my way to write reviews but my appetite was completely gone by the time my interaction was over with the employee at the drive through window around 11 am today. My friend and I went through the drive through today to pick up a mobile order, we wanted to ask to add on 1 medium fry but before we could she told us to pull up to the first window. When we got to the window we simply asked her if she could add on a separate order, she the proceeds to look us up and down, roll her scoff and then say yeah with the biggest attitude I’ve ever seen from a employee anywhere in my life. The whole 10 seconds MAX it took her to press the fry button she was mumbling under her breathe and shaking her head. She gave us the receipt and slammed the window shut.
  • CM
    Christina Martinez
    Nov 1, 2025
    5.0
    I had a wonderful experience with Rolanda. She had the most amazing customer service..
  • SW
    Scott Whaley
    Oct 29, 2025
    5.0
    The food is very good, but it is pricey for what you get.
  • TK
    Travis Knox
    Oct 26, 2025
    3.0
    They didn’t get the order right was very slow and the fries were cold.
  • CQ
    Chance Quiett
    Oct 9, 2025
    5.0
    Stopped here after work around 10pm,had a fairly short wait time and the food came out hot and fresh. Absolutely the best quarter pounder with cheese meal I've had in a while.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 9501 Kingston Pike, Knoxville?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.