McDonald's

3.6
1140 reviews
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Business Details

9501 Kingston Pike, Knoxville, TN
37923, United States
(865) 531-3911
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9501 Kingston Pike, Knoxville, TN
37923, United States

Hours

Reviews

3.6
1,140 reviews
5 stars
427
4 stars
265
3 stars
199
2 stars
90
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor interactions and lack of basic courtesy.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their meals.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, as well as concerns about cleanliness and hygiene.

Wait Times

Many customers experienced long wait times, both in the drive-thru and inside the restaurant, contributing to overall dissatisfaction.

Management Issues

Several reviews pointed to poor management and training, suggesting that staff were not adequately prepared to handle customer service or operational tasks.
  • DT
    Douglas Talley
    Dec 9, 2025
    2.0
    Not one of the better McDonald's
  • CW
    Christian Wieczorek
    Dec 7, 2025
    1.0
    Got all these “ leave a review and mention a employee” your employees won’t even talk to the customers and when you finally got some assistance after standing at the counter for 10 minutes they are extremely rude and bagging cookies with no gloves which is just gross
  • MW
    Michael Walker
    Dec 7, 2025
    5.0
    some of sausage seem not cooked I can't tell cause meat machine timer all the other meat is cooked
  • KK
    Kat
    Dec 2, 2025
    5.0
    We ordered Grinch meal through the app and picked them up. Big Mac, big fries and socks came in the Grinch box. Get them.
  • AG
    Addie Gasher
    Nov 10, 2025
    1.0
    I’m not one to go out of my way to write reviews but my appetite was completely gone by the time my interaction was over with the employee at the drive through window around 11 am today. My friend and I went through the drive through today to pick up a mobile order, we wanted to ask to add on 1 medium fry but before we could she told us to pull up to the first window. When we got to the window we simply asked her if she could add on a separate order, she the proceeds to look us up and down, roll her scoff and then say yeah with the biggest attitude I’ve ever seen from a employee anywhere in my life. The whole 10 seconds MAX it took her to press the fry button she was mumbling under her breathe and shaking her head. She gave us the receipt and slammed the window shut.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 9501 Kingston Pike, Knoxville?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.