Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
936 reviews
5 stars
307
4 stars
188
3 stars
171
2 stars
74
1 star
196
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
Feedback highlighted a mix of friendly service from some staff, but also numerous complaints about rude and unprofessional behavior from others, particularly management.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold or stale food, and poorly prepared items.
Service Speed
Customers experienced long wait times, especially during peak hours, which contributed to negative experiences.
Cleanliness
While some noted the restaurant was clean, others pointed out hygiene concerns, particularly regarding food handling practices.
- OPOlivia PeckJan 5, 20265.0I come here often because its close to me. Ive had some issues in the past with rude employees and my frappes never being filled to the top. It is obvious that within the past few weeks management has changed and she is absolutely killing it. There are lots of new hires and they are very kind. My food was hot and fresh and the frappe was the best ive ever had. Filled to the top and full of flavor. I havent caught her name yet but have some patience with the new team. They have a ton of potential!
- TBTianna BarnerJan 4, 20261.0How come Everytime you make a order online for this store you get charged your money's takin bt they give you so much bullshit saying the order number is invalid or nothing ever came thru. This is twice I've had to deal with this BS from just this one location. Won't return to this one for sure.
- BBBellaDec 28, 20251.0I was there yesterday 12-27- 25 around 7:30pm. I ordered a number one meal simple enough! They made me park in number 3 to wait for my meal. I waited about 20 minutes it was ridiculous and everyone was driving through getting their food. Who knows how much longer I would have waited! I don’t know. I went inside for a refund! I will never go there again.
- CGCynthia GrimmDec 26, 20255.0I stop in just to get a Diet Coke, and the service is always wonderful. Tata and Taporah are both so kind and consistently helpful. Tata is especially impressive — she’s hardworking, attentive to detail, and clearly an asset to your business. She truly deserves a raise. Taporah is also incredibly sweet and always willing to help however she can. Thankful for both of them.
- EEEli EvansDec 6, 20251.0We order a happy meal with a 6 piece nugget and two large drinks with a large fry and they didn’t even know what we ordered and we gave them our receipt and then they got it us and we get home to find no 6 piece nugget in the happy meal and we called and they said to come back, we didn’t come back because that’s a waste of gas.How do you even mess up a happy meal. and that ruined my nephews day. So check your HAPPY MEALS PEOPLE
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 8451 Middlebrook Pike, Knoxville, TN?
McDonald's at 8451 Middlebrook Pike is open from 5:00 AM to 10:00 PM Monday through Saturday, and 6:00 AM to 10:00 PM on Sundays.
When is the drive-through service available at this McDonald's location?
The drive-through is open daily from 5:00 AM to midnight, except Sunday when it opens at 6:00 AM and closes at midnight.
What delivery services does McDonald's offer at this Knoxville location?
This McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order food from this McDonald's for delivery?
You can order delivery through their website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both Apple and Android devices.
What payment methods are accepted at McDonald's on Middlebrook Pike?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
Are there any ATMs near the McDonald's at 8451 Middlebrook Pike?
Yes, The Exchange Network ATM and Bitcoin Depot - Bitcoin ATM are nearby and can be useful if you need cash before visiting McDonald's.
What nearby convenience stores or gas stations are close to McDonald's for quick stops?
Goodstop by Casey's and Pilot Convenience Store are nearby gas stations and convenience stores where you can fuel up or grab supplies.
Are there any fitness or recreational facilities near this McDonald's?
Yes, Soccer Shots Knoxville (a sports and fitness instruction venue), Snap Fitness gym, and Cedar Grove Subdivision Pool are nearby for recreational activities.
Can I earn rewards or get special offers when ordering from this McDonald's?
Yes, you can earn points for free food through the MyMcDonald's Rewards program accessible via their website.