Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
925 reviews
5 stars
301
4 stars
187
3 stars
171
2 stars
74
1 star
192
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions in the dining area and restrooms.
Food Quality
Several reviews mentioned cold or stale food, with complaints about the quality of fries and sandwiches.
Speed of Service
Customers experienced slow service, especially during peak hours, with long wait times reported.
- SSShockwave06Nov 15, 20255.0I came in on 11/15/2025 and Ryan switched out the happy meal toy for my girlfriend. Absolutely excellent service
- ACAgustin ChicaNov 11, 20255.0Siempre voy
- MLMegan LutmanNov 9, 20251.0If I could I would rate negatively. I think this food photo speaks for itself. Literally how I unwrapped it .
- KCKelli CartwrightOct 27, 20251.0Norma needs to be fired she is so rude and disrespectful. Ruined the entire experience
- CBCobb boiOct 14, 20251.0Stay away from this Mexican ran restaurant. Customer service HORRIBLE English sucks and the messed up my order twice and told me they can’t do something wen I’ve had it done every time I ordered it
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 8451 Middlebrook Pike, Knoxville, TN?
McDonald's at 8451 Middlebrook Pike is open from 5:00 AM to 10:00 PM Monday through Saturday, and 6:00 AM to 10:00 PM on Sundays.
When is the drive-through service available at this McDonald's location?
The drive-through is open daily from 5:00 AM to midnight, except Sunday when it opens at 6:00 AM and closes at midnight.
What delivery services does McDonald's offer at this Knoxville location?
This McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order food from this McDonald's for delivery?
You can order delivery through their website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both Apple and Android devices.
What payment methods are accepted at McDonald's on Middlebrook Pike?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
Are there any ATMs near the McDonald's at 8451 Middlebrook Pike?
Yes, The Exchange Network ATM and Bitcoin Depot - Bitcoin ATM are nearby and can be useful if you need cash before visiting McDonald's.
What nearby convenience stores or gas stations are close to McDonald's for quick stops?
Goodstop by Casey's and Pilot Convenience Store are nearby gas stations and convenience stores where you can fuel up or grab supplies.
Are there any fitness or recreational facilities near this McDonald's?
Yes, Soccer Shots Knoxville (a sports and fitness instruction venue), Snap Fitness gym, and Cedar Grove Subdivision Pool are nearby for recreational activities.
Can I earn rewards or get special offers when ordering from this McDonald's?
Yes, you can earn points for free food through the MyMcDonald's Rewards program accessible via their website.