Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,067 reviews
5 stars
683
4 stars
413
3 stars
341
2 stars
189
1 star
441
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.
Food Quality
Many customers reported receiving cold, overcooked, or incorrect food orders, with several mentioning issues like stale fries and improperly prepared items.
Cleanliness
The restaurant was frequently described as dirty and unsanitary, with complaints about the condition of the dining area and food handling practices.
Service Speed
Customers consistently noted long wait times for both drive-thru and dine-in orders, with some experiencing significant delays without communication from staff.
Bathroom Access
The policy of locking restrooms unless a purchase is made was criticized, causing inconvenience for customers.
- BHBrad Harville3 days ago3.0Ok
- LALexi AndersonNov 15, 20251.0I went into the lobby to enjoy my meal, but I overheard a conversation between the manager and a lady about a worker here. The manager, Shawna, was incredibly dismissively and rude and had a horrible attitude. It completely ruined my experience to see her treat customers and employees so poorly
- NWNathan WhitsonOct 31, 20251.0Fries taste like they come out the freezer and the burger was just as cold
- KMKimmi MatiasOct 23, 20251.0If there was a way to give zero stars boy would I. The manager Shauna is so rude and disrespectful. My 7 year old needed to use the bathroom and we had ordered a mobile order and at this location you had to have an employee let you in the bathroom and you have to be a customer. Not only did she cuss in front of my child but she was threatening and said we weren’t customers because we order for pick up thru the dt. AVOID THIS LOCATION AT ALL COST. Food was cold and old, the store was disgusting and gross and if that’s how the manager speaks to customers I feel sorry for the employees
- DMDawn MartinOct 14, 20253.0It's fast food but staff was nice
Frequently Asked Questions About McDonald's
What are the regular dine-in hours for this McDonald's location?
The McDonald's at 5055 N Broadway in Knoxville, TN is open from 5:00 AM to 11:00 PM every day of the week.
Until what time is the drive-thru service available?
Drive-thru is open daily from 4:00 AM to midnight at this location.
When can I order delivery from this McDonald's?
Delivery is available from 5:30 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Fridays and Saturdays.
What types of payment does this restaurant accept?
They accept various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any contactless or curbside pickup services?
Yes, services offered include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a mobile app for ordering McDonald's from this location?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Are there any notable nearby dining options to this McDonald's at 5055 N Broadway?
Nearby restaurants include another McDonald's location known as McDonalds Fountain City 11600 and Sonic Drive-In, both popular fast food options.
What nearby retail or service locations might be convenient when visiting McDonald's here?
Nearby you'll find FedEx Office Print & Ship Center, Verizon Wireless Retailer Cellular Sales, and Adobe Wine and Spirits, which could be combined with your visit for errands or shopping.
Are there financial service providers located near McDonald's?
Yes, nearby financial services include Pinnacle Financial Partners bank, Speedy Cash payday loans, Western Union money transfer services, and Edward Jones financial advisor.
How can I find more information or contact this McDonald's?
You can visit their website or Facebook page, or call directly at +1 865-689-9000 for more details.