Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,083 reviews
5 stars
689
4 stars
417
3 stars
343
2 stars
189
1 star
445
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about fries and burgers being served stale or undercooked.
Staff Behavior
Several customers noted unprofessional behavior from staff and management, including rudeness and lack of attention to customers.
Cleanliness Concerns
Multiple reviews highlighted issues with cleanliness in the dining area and restrooms, contributing to a negative dining experience.
Mixed Experiences
While some customers praised the friendly staff and quick service during certain visits, these positive experiences were overshadowed by consistent complaints.
- MSMichael ScottJan 3, 20265.0Took no time at all to get my food. Yet most of the time, especially at the one in Rocky Top, it takes 30 minutes to get acknowledged. I wish other places were like this one
- VCVernon CorumDec 29, 20255.0Late night run, was glad to have great food and service after holiday shopping!
- MWMatthew WescottDec 15, 20255.0Thank You McDonald's on North Broadway in Fountain City Tennessee for Your Time the Last Five Years that I Matthew Wescott Chief Executive Officer Mascot Communications Worldwide Global have Been A Citizen on Garden Drive.
- TSTimothy SpenceDec 12, 20254.0The staff is generally friendly, and the food is exactly what you’d expect from McDonald’s. I always order through the app, and my order is consistently ready when promised, which I really appreciate. Cleanliness can be hit or miss, but even on the “miss” days it’s nothing major or off-putting. The only real downside is the parking lot — it can be a bit of a zoo, with people driving the wrong way or speeding through. Overall, it’s a reliable location with solid app order execution and friendly service.
- KBKeith BurtonDec 8, 20251.0Went through the drive-thru to get myself and my daughter some food was literally skipped over while they served 5 cars on the outside lane that had all arrived after me. Needless to say I will take my business elsewhere
Frequently Asked Questions About McDonald's
What are the regular dine-in hours for this McDonald's location?
The McDonald's at 5055 N Broadway in Knoxville, TN is open from 5:00 AM to 11:00 PM every day of the week.
Until what time is the drive-thru service available?
Drive-thru is open daily from 4:00 AM to midnight at this location.
When can I order delivery from this McDonald's?
Delivery is available from 5:30 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Fridays and Saturdays.
What types of payment does this restaurant accept?
They accept various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any contactless or curbside pickup services?
Yes, services offered include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a mobile app for ordering McDonald's from this location?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Are there any notable nearby dining options to this McDonald's at 5055 N Broadway?
Nearby restaurants include another McDonald's location known as McDonalds Fountain City 11600 and Sonic Drive-In, both popular fast food options.
What nearby retail or service locations might be convenient when visiting McDonald's here?
Nearby you'll find FedEx Office Print & Ship Center, Verizon Wireless Retailer Cellular Sales, and Adobe Wine and Spirits, which could be combined with your visit for errands or shopping.
Are there financial service providers located near McDonald's?
Yes, nearby financial services include Pinnacle Financial Partners bank, Speedy Cash payday loans, Western Union money transfer services, and Edward Jones financial advisor.
How can I find more information or contact this McDonald's?
You can visit their website or Facebook page, or call directly at +1 865-689-9000 for more details.