Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,841 reviews
5 stars
899
4 stars
557
3 stars
535
2 stars
280
1 star
570
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and incorrect orders.
Food Quality
Food quality was inconsistent, with complaints about cold, stale, or incorrectly prepared items.
Speed of Service
Customers frequently noted slow service, particularly during busy hours, with long wait times for orders.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
Management Issues
There were multiple complaints regarding poor management and lack of staff training, leading to a negative customer experience.
- MPMichael Price2 days ago1.0everytime i go diffent store an ask for a medium drink the give the a midium cup and this store always give a small and charge you as medium
- ELEdward Leach4 days ago1.0I don’t understand how hard it is to take an order for one and get it correctly when we tell the cashier what we want then how hard is it for the people to read the screen on their menu board at their stations because my whole order was wrong and screwed up because they can’t do the order properly After you’re getting the food remade you turn around and the food still cold again how hard is it to work at a fast food restaurant
- CNConstance NoeNov 13, 20251.0went through the drive thru and ordered a 10 piece chicken nugget and decided to trust it was a 10 piece we get home and it wasn’t it was a McRib..
- JPJohn PontiffOct 31, 20251.0This is easily the second worst McDonalds I’ve ever been to, and is unfortunately the closest one to my house. I go here quarterly te a bit, because it’s McDonald’s. At best it’s gonna get maybe 3 stars. That said, there have been times I’ve waited more than an hour in the drive thru, and I’d say that they mess up orders around 80% of the time. If there were another Mickey d’s in a reasonable area, I’d avoid this place like the plague.
- ARAshley RunyonOct 17, 20251.0At this McDonalds I was charged for 1 pack of sauce to go with my chicken I ordered. That is crazy no sign up or anything about people having to pay extra for their dipping sauces . Not only that their customer service is awful. I was treated bad by the workers in the front. This place needs better management and learn how to treat people.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's in Knoxville, TN is open from 5:00 AM to 10:00 PM every day of the week.
What are the delivery hours for this McDonald's?
Delivery is available daily from 6:00 AM to 11:30 PM on weekdays and Sundays, and until 12:30 AM on Fridays and Saturdays.
Does this McDonald's offer drive-thru service and what are the hours?
Yes, it has a drive-thru open from 4:30 AM to midnight Monday through Thursday, 4:30 AM to 1:00 AM on Fridays and Saturdays, and 5:00 AM to midnight on Sundays.
What types of payment methods are accepted at this McDonald's?
Payments can be made with American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa cards.
What ordering options are available?
You can order via the McDonald's App, curbside pickup, same-day delivery, no-contact delivery, and drive-thru services.
Where is this McDonald's located?
It is located at 5260 Millertown Pike, Knoxville, TN 37918, USA.
Can I earn rewards for my purchases at this McDonald's?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
What nearby fast food restaurants can I visit around this McDonald's?
Nearby fast food options include other McDonald's locations, KFC, Burger King, Krystal, Taco Bell, and Zaxby's, offering a variety of burger, chicken, and Mexican food.
Are there other amenities or services near this McDonald's that customers might find useful?
Nearby amenities include Murphy USA gas stations, a Walmart Pharmacy, Visionworks optometrist, Aspen Dental clinics, and car wash services like Zips Car Wash and Time To Shine Car Wash.
How can nearby places help me plan my visit to McDonald's at Millertown Pike?
You can fuel up at Murphy USA or grab pharmacy needs at Walmart Pharmacy before or after your meal. Also consider visiting other nearby fast food restaurants if you have diverse tastes or want to try different cuisines.