Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,426 reviews
5 stars
531
4 stars
309
3 stars
227
2 stars
125
1 star
234
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with several customers expressing frustration over poor service and disrespectful behavior.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not prepared as requested.
Cleanliness
Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in restrooms and food preparation areas.
Food Quality
Customers frequently complained about cold food, particularly fries, and some reported receiving food that appeared old or improperly prepared.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and noted positive experiences with food quality and service.
- MPmarquis patterson2 days ago1.0I’m so upset with this franchise, this particular franchise. I went by there today is Saturday, November 22, 2025 at approximately 10:41 AM and my order number was 92. I got an apple pie and the box was fairly hot so I was excited. I took a bite of it and it was chewy like I was chewing bubblegum. I’ll look at the date on the bottom and it said used through 9:51 PM 1121 2025. That was last night today is the 22nd at 10:41 AM.
- CBclint burhenn4 days ago1.0Maybe if they could read and speak English they could get the orders correct.
- IWIssa Waters5 days ago5.0Thank goodness this location still has a playplace. The employees are great, and the ice machine always works.
- JWJoseph WeaverOct 25, 20251.0Staff was rude, told me they had the monopoly cups and then told me after I paid that they didn't
- JWJoshua WallinOct 21, 20251.0AWFUL AWFUL AWFUL.... I AM REQUESTING A CALL FROM THE PROPERTY OWNER. I have never been treated like I was tonight. I was cussed at by an employee in front of my children! Still waiting on a response and nothing yet. Wow!! Horrible ownership!!! Do not visit this location! Reviews are terrible and customer service is non-existent!!
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 327 Lovell Road, Knoxville?
McDonald's at 327 Lovell Road, Knoxville, operates 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service and what are the hours?
Yes, this McDonald's location has a drive-thru open 24/7, available every day of the week.
Can I order McDonald's for delivery at this location any time?
Yes, McDonald's at this location offers delivery services 24 hours a day, 7 days a week.
What types of pickup and delivery services does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What payment methods are accepted at McDonald's, 327 Lovell Road?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app I can use to order from McDonald's at this location?
Yes, you can use the McDonald's App available on iOS and Android to place orders.
Where can I find the menu for this McDonald's location online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby dining options can I visit before or after McDonald's?
Nearby dining options include Wings Etc., IHOP, Starbucks, Taco Bell, Wendy's, and Arby's.
Are there any nearby hotels near McDonald's at 327 Lovell Road?
Yes, Aloft Knoxville West and Tru by Hilton Knoxville West Turkey Creek hotels are close by.
What nearby convenience stores or gas stations can be helpful when visiting McDonald's?
Nearby convenience stores and gas stations include Pilot Travel Center, Casey's, Pilot Convenience Store, and CAT Scale gas station.