Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,031 reviews
5 stars
384
4 stars
199
3 stars
168
2 stars
83
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Several customers complained about cold, improperly prepared food, and concerns about cleanliness and freshness.
Management Issues
Feedback pointed to unprofessional management and a lack of training for staff, contributing to overall dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and noted positive experiences at certain times.
- NMNancy Martinez1 day ago4.0Had to wait on the food got a Happy meal for a child in the fries were very cold.
- RCRachel CurryNov 16, 20251.0Tiffany the manager was very rude and hateful over an issue that was completely the stores fault. People like her do not need to work in customer service.
- DDDayna Paloma Saucedo DelgadoNov 6, 20253.0Too crowded we had food missing when we got 🏠 home
- ALAlex LloydNov 3, 20254.0just wanted to say the younger blonde guy working the drive thru tonight was awesome! I had a couple mobile orders and one of my burgers didn’t have onions or pickles, so he went above and beyond to give me plenty on the side the next time I went through. very nice guy, forgot his name!
- JJJennyOct 22, 20251.0Used a code from the app for Cheeseburger Happy Meal, they added cheese so the 1.50 off didn’t apply. My husband questioned it and the manager on shift, Hayden, raged though stating adding cheese is considered an unhealthy option for kids so the discount is not applied, nothing we can do about it, it’s the app so we have to ring it up that way. Which would have been a fine understanding of it, if he had relayed it appropriately. He yelled through the speaker and we were just shell shocked at the reaction and my husband said doesn’t make sense to me but fine if you have to ring it up like that whatever geez I wasn’t trying to argue. No response. We finished our order with the drive thru person - who was great - and asked to speak to the manager as he told us that’s who got on. A different lead spoke with us because Hayden went on break. She was very pleasant and we explained the incident and I expressed how inappropriate that was handled given my husband was not being combative and only questioned what was not clear on the app. Customer service lacks a lot in areas of day to day and food service workers often get the least consideration from people - I get it, some days suck. But THAT kind of unwarranted response was uncalled for.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 8601 Hixson Pike, Hixson, TN?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and operates 24 hours on Friday and Saturday.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open from 4:00 AM to 2:00 AM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.
Can I order delivery from this McDonald's?
Yes, delivery is available every day from 5:00 AM to 1:00 AM through their online ordering system.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is offered along with delivery and no-contact delivery options.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's location has a drive-thru service.
Do they have an app for ordering McDonald's meals?
Yes, you can download the McDonald's app from the Apple App Store or Google Play Store to order conveniently.
What nearby places can I visit before or after eating at McDonald's?
You can visit nearby places like the UPS Access Point locations for shipping needs, or get a car wash at ModWash nearby.
Are there any medical clinics close to McDonald's on Hixson Pike?
Yes, Minute Clinic and MinuteClinic at CVS are nearby for your medical and emergency care needs.
What convenience stores and gas stations can I find near McDonald's?
Near McDonald's, you can find convenience stores like Kangaroo Express and Circle K, as well as BP gas station.