McDonald's

3.5
1265 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
393 W Main St, Hendersonville, TN
37075, United States

Hours

Reviews

3.5
1,265 reviews
5 stars
456
4 stars
259
3 stars
219
2 stars
87
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude staff and poor service, with multiple instances of staff being unhelpful or dismissive.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and overall lack of attention to detail.

Cleanliness

Several customers noted unsanitary conditions at the location, including dirty counters and unkempt dining areas.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly cooked items.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted positive experiences at the location.
  • MR
    Matt Rollins
    Dec 29, 2025
    1.0
    Extremely rude staff. Order was completely wrong. When asked to correct the staff was even more rude. If you dont want people to complain then do it right with out the attitude in the first place. If you're in Hendersonville do yourself a favor and go to another location
  • CS
    cierra summers
    Dec 27, 2025
    1.0
    If I could give a 0 I would. I understand that it’s McDonald’s & I’m not expecting 5 star service. Regardless, I come in around 8:30 to pick up my order, & there’s a group of 4 teens (looks like) up front. I walk in and I receive no greeting. I’m waiting up front for my order or at least some acknowledgment, maybe a “Be right with you!” Or anything LOL. But nothing. Instead they’re all laughing and joking with eachother huddled in a group together behind the counter. One of them wasn’t even in McDonald’s uniform. He was wearing a black shirt & red pajama pants. And then- he burps really loud. Still haven’t been acknowledged at this point either. And then him and some other employee started play fighting. When my order came out, a girl finally brought me my order but she didn’t say anything to me. I honestly didn’t expect anything better but I feel like if you have customers in the building, you can at least make it look professional up front & do.. whatever they were doing I guess just not in front of me.
  • SS
    Scott
    Dec 13, 2025
    1.0
    Please please please stop asking all the questions when we trying to order FFS
  • JH
    Joshua Hildreth
    Dec 10, 2025
    1.0
    Never fail to disappointment, no matter what location you go to. I hardly ever go to McDonald's, maybe twice a year. Every time I go, it seems that they can not get simple orders right. First time going to this McDonald's I ordered a mcchicken only cheese. They gave a regular mcchicken with cheese. Went in and the manager acted like he had a problem with me complaining. Second time, today, I order a cappuccino sugar free, medium. Cup was small making me think it was a small. Then it was only half way to 2/3 filled, not even close to the rim. $5 for a half filled cup of cappuccino. This is way I rarely go to McDonald's. Other fast food places have their stuff together for the most part. Nothing compared to mcdonalds and the lack of precision on orders. Smh
  • MR
    M. “Rest” R.
    Dec 7, 2025
    5.0
    Servicio al cliente rápido, la comida normal pero cuando la pruebas quedas con deseo de querer comprar más, lo único es que pedí un Caramel coffee y no le ponen azúcar 😅, pero eso no quita que es un excelente lugar para ir a comer. Gracias por brinda lo mejor ❤️💪🏻

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 393 W Main St in Hendersonville, TN?

McDonald's at 393 W Main St is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's Hendersonville location?

Delivery is available Monday through Sunday from 6:00 AM to 10:45 PM, except on Friday and Saturday when it is available until 11:45 PM.