Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,120 reviews
5 stars
471
4 stars
248
3 stars
207
2 stars
69
1 star
125
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold meals, incorrect orders, and undercooked items.
Service Experience
While many reviews praised the friendly and helpful staff, there were also complaints about inattentiveness and slow service.
Cleanliness
The restaurant is frequently noted for its cleanliness, with several customers highlighting the neatness of the location.
Order Accuracy
A significant number of customers expressed frustration over incorrect orders and missing items, indicating a need for improved quality control.
Staff Performance
Some employees received commendations for their exceptional service, while others were criticized for lack of attention and professionalism.
- ANAdriana NavaNov 8, 20253.0Foods made right have the time , management needs to work on customer service when talking to people
- KKKatOct 20, 20251.0I’ve been eating at this McDonald for years. The past few times the food was not edible. This time was worse, the small hamburger was cold and I’m serious, what happened to the warming lights? It was cool to the touch, the fries exactly the same? Was this done on purpose since both were cool? I know even if sitting and cooked earlier there are warming trays. What happened here and why would the food be cool like it had been sitting outside since this was a cool day? I would really like answers. This was my dinner. Living on a fixed income I don’t eat out often. The staff was nice but also seemed in a hurry and I was the only person at the drive through. I threw the meal away because I simply couldn’t eat it cold. Do better, would they themselves eat cold food served to them? I’m complaining because I just think people can be kinder and more thoughtful, these young people don’t care unless it happens to them. Sounds like the times we are living in doesn't it.The management has to do better and I know about trying to find good employees since I’ve owned businesses. If they won’t do the job correctly, let them go. Maybe next job they’ll do better!
- EKErnest KeenanOct 17, 20255.0Execellent McDonalds. Very clean and neat. Perfectly cooked egg mcmuffins and sausage biscuits. Very friendly.
- LMLevi M.Sep 28, 20255.0The best McDonald’s I’ve ever endured as far as employees
- JBJared BaumanSep 4, 20252.0Really gone downhill in the past year. Been eating here every day for lunch for multiple years. Only now I'll get bacon mcdoubles, missing bacon, I'll remove onions only to have more on there. Remove the cheese since I'm lactose intolerant to find more cheese than ever. I literally order the same thing, every day. And up until, maybe 4-5 months ago it was great. Was friendly with everybody there, to the point they knew me just based on my order. It's bad now. Straight up.
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 305 New Shackle Island Rd, Hendersonville?
This McDonald's location is open every day from 5:00 AM to 11:00 PM.
When is the drive-thru at this McDonald's open?
The drive-thru operates daily from 5:00 AM to 11:00 PM, except on Fridays when it stays open until midnight.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 5:00 AM to 10:30 PM, with extended hours until 11:30 PM on Fridays and Saturdays.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play.
What types of payment does McDonald's accept at this Hendersonville location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does McDonald's at 305 New Shackle Island Rd offer?
They offer Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Are there any nearby coffee shops I can visit before or after McDonald's?
Yes, Dunkin' and Best Donuts are nearby coffee shops where you can enjoy coffee and donuts before or after your visit to McDonald's.
Are there any nearby banks or ATMs to McDonald's for convenient cash access?
Yes, there is a U.S. Bank ATM close to this McDonald's for easy access to cash if needed.
What other dining options are near McDonald's at this location?
Nearby dining includes Peking House, a Chinese restaurant, and Nuvo Donuts bakery, offering a variety of food choices in the area.
Is McDonald's involved in any customer loyalty or rewards programs?
Yes, McDonald's offers the MyMcDonald's Rewards program, where you can earn points towards free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.