McDonald's

3.6
1655 reviews
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Business Details

107 Austin St, Greeneville, TN
37745, United States
(423) 639-3277
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
107 Austin St, Greeneville, TN
37745, United States

Hours

Reviews

3.6
1,655 reviews
5 stars
593
4 stars
359
3 stars
349
2 stars
121
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and incorrect orders, leading to frustration and a decision to avoid the location.

Food Consistency

Many reviews highlighted inconsistent food quality, with complaints about cold items, missing ingredients, and overall dissatisfaction with the meals.

New Location Issues

The newly remodeled store received criticism for its layout and service model, which some customers found unwelcoming and inconvenient.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and occasional good service, indicating that experiences can vary.
  • DJ
    Dason Jones
    4 days ago
    1.0
    Came in at 7:10pm on Thursday Jan 8. Super Rude staff at window and whoever is taking orders. Will not be returning to this location.
  • HH
    Hiickory
    Dec 6, 2025
    1.0
    I usually get my family of four breakfast on Saturday. Today (2025/12/6 @ 1020) I went to do the same ordering my kids 2 smoothies, a #7 meal (2 burritos and hashbrown with large drink) and a #11 meal (steak, egg, and cheese with hashbrown and large drink) go to the first window pay 20 dollars for everything, pull to the second window where I was handed a bag and three drinks while waiting on the final smoothie. My wife check the bag during this time and the #11 was missing besides the drink. I notified the lady at the window and had three staff members give me awful scouls and asked, WHAT! I reiterated what was missing to the same response and additional two times. Finally I was instructed to pull forward and wait. Where i sat for around five minutes to a work come out and yelling Bagel at me and handed me a bag with just that a bagel with no hashbrown. This may seem like a oh well moment but I live local and have been to this location several times and spend quite a bit of money here and every time I have a poor experience it seems. I am just noting this and making a decision to not give the McDonald's franchise anymore of my family's money.
  • KR
    Kay R
    Dec 4, 2025
    1.0
    Since the new store, food quality and service has severely declined. For this reason, I drive an extra 10 minutes to a different store. With prices this high, the food should be decent at least.
  • TB
    Tammy Brewer
    Nov 12, 2025
    5.0
    Excellent service and hot hash browns!
  • SS
    Sarah Stancil
    Oct 31, 2025
    1.0
    If I could I'd give them zero stars for everything. There was a young man that tonight is causing this particular McDonald's to lose a few customers. You absolutely can't talk to customers that way. If you can go to a different McDonald's because we didn't get all of our food and the customer service was poor will no longer be going there same as a few friends.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Greeneville, TN?

McDonald's in Greeneville, TN is open 24 hours every day for dine-in service.

When is the drive-thru at this McDonald's location available?

The drive-thru is open 24 hours a day, seven days a week.