McDonald's

3.6
1649 reviews
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Business Details

107 Austin St, Greeneville, TN
37745, United States
(423) 639-3277
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
107 Austin St, Greeneville, TN
37745, United States

Hours

Reviews

3.6
1,649 reviews
5 stars
594
4 stars
356
3 stars
348
2 stars
121
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, particularly in the drive-thru, with several instances of staff being unhelpful or confrontational.

Food Quality

Numerous reviews mentioned issues with food quality, including cold items, incorrect orders, and old or stale food.

Wait Times

Customers frequently complained about long wait times, both in the drive-thru and for in-store orders, often citing inefficiency.

Store Environment

Feedback indicated dissatisfaction with the new store layout, cleanliness, and overall atmosphere, with many preferring the previous setup.

Inconsistency

There were mixed reviews regarding food consistency, with some customers noting that while certain items were good, others were often incorrect or poorly prepared.
  • TB
    Tammy Brewer
    Nov 12, 2025
    5.0
    Excellent service and hot hash browns!
  • SS
    Sarah Stancil
    Oct 31, 2025
    1.0
    If I could I'd give them zero stars for everything. There was a young man that tonight is causing this particular McDonald's to lose a few customers. You absolutely can't talk to customers that way. If you can go to a different McDonald's because we didn't get all of our food and the customer service was poor will no longer be going there same as a few friends.
  • AI
    Ashleigh Ion
    Oct 20, 2025
    3.0
    There was on worker that checked on me, even looked at me. They took 15 minutes bringing my food and upon getting home and eating it. It taste old. They did not give me a straw for my drink, the one associated that checked on me saw me standing there waiting and with someone else's order in his hand, helped me while everyone else was doing whatever. Had one person in their pajamas. Won't be going back.
  • SW
    Steve Wilson
    Oct 6, 2025
    3.0
    Customer service is focused on the drive thru.
  • DB
    Daniel Brown
    Sep 6, 2025
    1.0
    Costumer service was horrible. My wife and I went through the drive through and ordered a very small meal. "Happy meal and two chocolate milkshakes"... The girl over the speaker could not get the order right. Then got an attitude when we tried to correct the order. A different girl handed us our food at the window. This girl got an attitude after we checked our bag and realized that we did not get the honey mustard we had ordered and asked for one. I wish I could have given less then a one star review.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's in Greeneville, TN?

McDonald's in Greeneville, TN is open 24 hours every day for dine-in service.

When is the drive-thru at this McDonald's location available?

The drive-thru is open 24 hours a day, seven days a week.