Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,291 reviews
5 stars
535
4 stars
300
3 stars
182
2 stars
77
1 star
197
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in the drive-thru and for in-store orders, with some experiences taking over 30 minutes.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior and poor customer service.
Cleanliness
There were significant concerns about cleanliness, with some customers reporting unsanitary conditions and dirty tables, while others noted that some locations were clean.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Food Quality
While some customers praised the food as hot and fresh, others complained about cold or poorly prepared items.
- JDJon David DukesJan 5, 20262.06 people deep trying to order in the lobby. Manager and customer get into an argument and manager throws a burger at someone and it went right by my head and hit the door. I was holding my daughter who was crying because she got her hand closed in the door to the playground. They were Cursing and yelling and then a few moments later manager acted like it did not happen 12:45ish on Jan 6th. I just walked out. Owner needs to know how it was handled.
- JLJessica LeydaDec 8, 20251.030 minutes to get through the drive thru start to finish. Nobody had a big order, it was the people working inside. Then I saw them start to hand off our order to tbe car in front of us. They must've taken 5 minutes per car at the window. Definitely not fast food. Never had a McDonald's be so slow. Then I get up to the food window and it just looks like the manager is yelling at everyone.
- HHHi HruDec 4, 20251.0The drive thru around 3pm-6pm act like they dont even wanna work. The purposely don’t answer till 10mins after the line is long
- HPHector PeraltaNov 24, 20255.0Cómo todos los McDonald's bueno en sí este es uno de los mejores McDonald's más limpios
- JDJoe DiNotoNov 22, 20255.0Roadtrip dinner on a Friday night. Got my order less than 5 minutes after placing it at the kiosk. The interior was very clean, including the bathroom. Service was friendly, I asked for an extra few sauce packets and the worker got me some no issues. All in all a positive experience just the break I needed on my trip.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 653 Frazier Dr in Franklin, TN?
McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
Does McDonald's offer drive-through service?
Yes, McDonald's has a drive-through open daily from 4:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.
Can I order delivery from McDonald's?
Yes, delivery is available daily from 5:15 AM to 11:45 PM via their online ordering platform.
What delivery and pickup services does McDonald's provide?
McDonald's offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery options.
How can I place an order using McDonald's mobile app?
You can download the McDonald's app from the Apple App Store or Google Play store and place your order easily.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at the McDonald's on Frazier Dr?
Yes, WiFi is available for customers at this McDonald's location.
Are there nearby places to visit around McDonald's at Frazier Dr?
Yes, nearby places include Old Chicago (pizza restaurant), Dunkin' (coffee shop), Regions Bank, Tropical Smoothie Cafe, and Chipotle Mexican Grill.
Can I combine a visit to McDonald's with shopping or entertainment nearby?
Yes, nearby you can shop at furniture stores like Sleep Number and Bassett of Cool Springs, enjoy music events at Eduardo Hutchinson, Realty One Group - Music City, or visit the Kids Kingdom Drop in Day Care.
What dining options are near this McDonald's location for a variety of tastes?
Nearby dining options include Mediterranean at Pita Way, Hawaiian at Poke Bros, American cuisine at Sperry's Restaurant - Cool Springs, and coffee and donuts at Dunkin'.