Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,281 reviews
5 stars
530
4 stars
299
3 stars
182
2 stars
76
1 star
194
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold or improperly prepared items.
Staff Attitude
There were numerous mentions of unfriendly or unhelpful staff, with some customers feeling disrespected.
Operational Issues
Customers noted problems with store hours not matching posted times and issues with mobile order fulfillment.
Cleanliness
Some reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.
- JDJoe DiNoto2 days ago5.0Roadtrip dinner on a Friday night. Got my order less than 5 minutes after placing it at the kiosk. The interior was very clean, including the bathroom. Service was friendly, I asked for an extra few sauce packets and the worker got me some no issues. All in all a positive experience just the break I needed on my trip.
- DDDTMSNov 16, 20251.0Warning ⚠️ ⚠️ Probably one of the most unsanitary, unclean McDonald's I have ever been to!! The tables were all nasty, and there was a cockroach 🪳 literally next to a table on the window. I walked out. Don't recommend. This place needs to be closed. ⚠️ ⚠️
- KPKing Of PokemonOct 26, 20251.0The is one of the worst McDonald’s by far that I’ve been to. And dang it sucks that it’s sitting right in the middle of a higher income city. This place is trash compared to everything else around it. I’ve been to this specific McDonald’s about 30 times over the past several months. I’ve been when it’s day shift, evening shift, and night shift. The morning shift is ALWAYS short and hateful towards you. From the second you pull up to the ordering menu to the moment you leave the parking lot after waiting 15 minutes for just a sweet tea and a hasbrown. The evening crew seems to not know how to run the show because every time I have went in the evening I have seen them scrambling to get orders together everyone running around like chickens with their heads cut off. It’s distasteful. And the night crew… well you might as well not go here for your late night hungry because they only thing the night crew can accomplish is pissing you off and making you wait 30 minutes for a 10pc nugget meal.. I continue to come to this McDonald’s in hopes that one day it’ll change and simply just because it is convenient. However the managers really need to have a talk with all of the crew working at this place. Maybe one day I can pull up and get my food without having to wait an extra 30 minutes. Or maybe this McDonald’s is just a lost cause and needs to be closed permanently. You decide.
- GGGallOct 26, 20254.0Spicy chicken sandwich !
- MHMichael HardinOct 25, 20251.0No monopoly pieces on large drinks. Avoid this place if you’re looking for that.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 653 Frazier Dr in Franklin, TN?
McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
Does McDonald's offer drive-through service?
Yes, McDonald's has a drive-through open daily from 4:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.
Can I order delivery from McDonald's?
Yes, delivery is available daily from 5:15 AM to 11:45 PM via their online ordering platform.
What delivery and pickup services does McDonald's provide?
McDonald's offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery options.
How can I place an order using McDonald's mobile app?
You can download the McDonald's app from the Apple App Store or Google Play store and place your order easily.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at the McDonald's on Frazier Dr?
Yes, WiFi is available for customers at this McDonald's location.
Are there nearby places to visit around McDonald's at Frazier Dr?
Yes, nearby places include Old Chicago (pizza restaurant), Dunkin' (coffee shop), Regions Bank, Tropical Smoothie Cafe, and Chipotle Mexican Grill.
Can I combine a visit to McDonald's with shopping or entertainment nearby?
Yes, nearby you can shop at furniture stores like Sleep Number and Bassett of Cool Springs, enjoy music events at Eduardo Hutchinson, Realty One Group - Music City, or visit the Kids Kingdom Drop in Day Care.
What dining options are near this McDonald's location for a variety of tastes?
Nearby dining options include Mediterranean at Pita Way, Hawaiian at Poke Bros, American cuisine at Sperry's Restaurant - Cool Springs, and coffee and donuts at Dunkin'.