McDonald's

3.5
2147 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
515 S Willow Ave, Cookeville, TN
38501, United States

Hours

Reviews

3.5
2,147 reviews
5 stars
748
4 stars
463
3 stars
411
2 stars
184
1 star
341

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and slow service.

Order Accuracy

Many customers express frustration over incorrect orders and missing items, indicating a consistent issue with order fulfillment.

Food Quality

Food quality is inconsistent, with reports of cold or poorly prepared items, though some customers still enjoy specific menu items like fries and coffee.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of dirty tables and unsanitary conditions.

Drive-Thru Efficiency

Drive-thru service is often slow, with long wait times reported, although some customers have had positive experiences.
  • BH
    Brett Hong
    1 day ago
    1.0
    needs a tornado shelter. STOP BEING GREEDY , GET A SHELTER IN THE PRONE AREAS,.
  • SH
    Sarah Honsley
    4 days ago
    1.0
    The food is fine. I order online most times through a delivery app and they always without fail forget sauces. I will pay extra and they will still forget them. When I do come in person I get snarky attitudes and once had to wait 10 minutes for 1 item. I pulled around when I thought they forgot about me and all I got was attitude.
  • II
    ICYZINQZ
    Nov 6, 2025
    1.0
    Very much open told me they weren’t serving food atm???
  • MA
    Michael Allen
    Nov 5, 2025
    1.0
    I've been coming here when I get off work closing at another fast food here in town for YEARS and in the last 3to6 months they start closing whenever they feel like it and even when I call 10 minutes AHEAD of the time that I arrive at their store and I SPECIFICALLY ASK when they EXACTLY STOP SERVING FOOD. I get there Within A REASONABLE time frame compared to what time they told me and they just say we're closed due to trying to "catch up" and I havent put in complaints on here. But I will start doing so EVERYTIME they lie to their customers about their closing time. I've called the store themselves and spoken to other managers almost everytime it happe s and nothing has changed so im gonna resort to posting complaints everywhere I can until they change off 24/7 or start telling customer the truth atleast when they call and ask ahead. I called 337 arrived at 349. Day 2. I arrived at 335 and they were already closed for "systems shutdown"
  • AA
    Al Azar
    Oct 11, 2025
    4.0
    This is a pretty halfway decent McDonald’s, just make sure you order on the app so you don’t hold up the line because they don’t always have two people for both of their lanes. The food is often made correctly, but fries can be cold more often than not, but they’re more than happy to drop you fresh fries if you ask so that’s a bonus. Depending on the time of day you might have Someone on the order headset be a little rude to you, but it seems like they’re just being overwhelmed, not the best, but usually they try to make up for it which is more than I can say for other McDonald’s. Usually a very busy place and sometimes the interior can be kind of dirty, but I see staff pick it up all the time, and the outside lot is at least wonderfully clean for the most part being as big as it is. If you go at night, you typically get your food made fresh if you go in the afternoon around 3 to 4 PM. It’s 50-50 whether it’s fresh or cold. Typically I order chicken nuggets for the dog and half the time they’re cold, which isn’t a big issue for me cause that means I can feed the dog immediately And not have to let them wait to cool down, but I know that could be a dealbreaker for some people, especially kids. All in all they handle special request without any issues, typically it’s pretty decent service especially if you go inside, but you’re going to have to double check to make sure your food is warm if you don’t ask them to make it fresh.

Frequently Asked Questions About McDonald's

What are the McDonald's Cookeville location's drive-through hours?

The drive-through is open 24 hours, every day of the week.

Where is the McDonald's at 515 S Willow Ave located?

It is located in Cookeville, Tennessee, 38501, USA.