McDonald's

3.6
1040 reviews
Get DirectionsCallWebsite

Business Details

4095 Georgetown Road NW, Cleveland, TN
37312, United States
(423) 339-8162
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4095 Georgetown Road NW, Cleveland, TN
37312, United States

Hours

Reviews

3.6
1,040 reviews
5 stars
374
4 stars
231
3 stars
202
2 stars
99
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Food quality was inconsistent, with some customers receiving cold or poorly assembled meals, while others praised the freshness of the fries.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, noting well-maintained facilities.

Staff Attitude

While some customers appreciated friendly staff, others experienced disrespectful interactions, particularly with management.

Order Accuracy

There were frequent complaints about incorrect orders, with some customers receiving items they did not order.
  • AD
    Akın Dağtekin
    1 day ago
    1.0
    Employees talking and laughing inside I’m waiting my mc chicken order for almost 20 minutes inside with my drink… Especially the manager. I use all of my 20 minutes break just “waiting” my food. I dont know thats the “fast food” means. Terrible management terrible customer service everytime I stop by here.
  • BC
    Brandon Clowers
    6 days ago
    1.0
    Shake machine is ALWAYS down in the middle of the afternoon.
  • CC
    Cindy Cook
    Nov 12, 2025
    1.0
    They rarely have the latte machine working. The food was not good. The buns are hard. Just not a good experience. I dont expect much from fast food bit this store takes the cake. I hope they get it figured out. Pretty crappy all around.
  • VS
    Violet Smith
    Nov 8, 2025
    1.0
    wish i was kidding i have been here for 1 hr literally got here at 10:15 and it is 11:00 still no food
  • HK
    Heather King
    Oct 14, 2025
    1.0
    Went in to pick up a mobile order today. No-one at the counter. When I finally YELLED to get the girl's attention at the bagging station, because she was clearly intentionally ignoring everyone at the counter, she pointed to the kiosk and turned back around like I wasn't there. After getting her attention again and explaining that I needed to speak to a person, she said I guess that's me but I'm busy and went about her business. I had to leave and go outside and get in line at the drive-thru to get the food I paid for. Please do so much better. I was absolutely blown away by the joke of customer service at this location. I'll never be back. Hopefully she costs them enough money to cost herself her job..
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 4095 Georgetown Road NW, Cleveland, TN?

The McDonald's location is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the delivery hours for this McDonald's location?

Delivery service is available from 6:00 AM to 10:00 PM Sunday through Thursday, and to 11:00 PM on Friday and Saturday.