McDonald's

3.3
1838 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4500 N Lee Hwy, Cleveland, TN
37312, United States

Hours

Reviews

3.3
1,838 reviews
5 stars
585
4 stars
378
3 stars
311
2 stars
153
1 star
411

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, particularly in food preparation areas.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported rude or unhelpful behavior from employees.

Management Concerns

Multiple reviews highlighted poor management practices, including inadequate staffing and lack of training for employees.
  • KM
    Kristina Morgan
    Nov 16, 2025
    2.0
    Everyday I get an iced coffee for myself and a co worker. Ive been going to the 25th st location because they make them right. Everytime the younger managers( curley hair,glasses) work in the morning on north lee, they never make them right,ie no flavoring in the coffee, melted ice, barely any creamer. The nice older manager working the drive thru may be overwhelmed every morning because shes running the drive thru and lobby, but at least she makes the drinks right. To Hank Smith.... just because the iced coffees are on sale doesn't mean they have to taste crappy.
  • MB
    marcus brummett
    Nov 12, 2025
    5.0
    Restaurants are only as good as the people making it happen. Then, chain restaurants specifically are supposed to be the same at every place and that's rarely the case. I'm writing this because a manager here named Joe has shown professionalism and customer service that separates this Mcdonald's from others and other restaurants in general. Joe cares about his product and making customers happy. Repeat business is absolutely crucial, and I have no doubt Joe is helping make this happen for this location. No, I do not know him, haha. I think he deserves some recognition, and wish there were more like him.
  • JK
    Jordan Kiara
    Nov 11, 2025
    1.0
    The food was not fully cooked. Called the general manager (Sonya) who was the most disrespectful employee ever. Unsure how she got the position but if a customer is telling you something about your food - you need to listen and not pop off at the mouth. Called the corporate office on her and waiting for a return call. Never had a problem until the day she was at that window. Crazy Pants!
  • RM
    rickey miller
    Nov 1, 2025
    3.0
    It seems like they are trying to get out of the fast food service and move into the table service more but they use the same food and same staff and neither is very good. It's like when you go to that one family members house that looks like they're fun and inviting and they invite you over but you notice something isn't right bc the smile doesn't reach they're eyes. So you decide to go anyways and you have that feeling in the pit of your stomach so you want to eat and leave with a quickness but somehow you get f
  • KJ
    Kameron Jones
    Oct 25, 2025
    1.0
    Me and my wife went through and got 2 Oreo mcflurries today. For starters I used to work at McDonald's it looked I got 1/4 of the normal amount and my wife got 1/8 of the normal amount of Oreos and then it wasn't even mixed up If I wanted sof service in a cup I would have ordered that and for how much more an mcflurry is I expect it to have the appropriate amount of Oreos and to be properly mixed up

Frequently Asked Questions About McDonald's

What are the opening hours for dine-in service at this McDonald's location?

The McDonald's in Cleveland, TN is open daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.