Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,852 reviews
5 stars
589
4 stars
381
3 stars
313
2 stars
154
1 star
415
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned inconsistent food quality, including cold, undercooked, or improperly prepared items.
Staff Performance
While some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and unhelpful.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty play areas and unsanitary conditions.
- KSKatherine StumpJan 4, 20261.0Jimmy was very rude and had a terrible attitude on intercom
- NBNatalie BaxterJan 1, 20265.0A good quick meal
- AGAri GordonDec 20, 20251.0Stood in line for a frappe for over 25 minutes
- JSJennifer at Hilltop hotel SUCKSDec 7, 20252.0It was extremely nasty when we got here. The playroom was very hot (probably around 80°. The food came out at different times, no napkins in the containers and we had to ask for them
- JSJohnathan SlaterNov 29, 20251.0So I went thru the drive thru about 15 min ago ordered a 10 piece nugget combo wanted to sub the drink for a frappe .....the gentleman says they are out of frappes....ok I've heard this before so I asked the lady who took my money as maybe I opened a can of worms but decided to ask amewaz well she said they had frappes just not Carmel that they had mocha but the gentleman on the headset said they didn't have any frappes so I told the lady at the drive thru to reiterate that they did have other flavors just not Carmel that's fine had they told me that the next issue which has to be either lazy or incompetents or both I don't know so my son's fries are dumped in the bag and instead of honey mustard they gave him packs of honey I mean what's the qualifications to hire someone a pulse I mean geez so better I won't be back.
Frequently Asked Questions About McDonald's
What are the opening hours for dine-in service at this McDonald's location?
The McDonald's in Cleveland, TN is open daily from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What delivery services are available at this McDonald's?
Delivery options include curbside pickup, delivery, same day delivery, and no-contact delivery.
Can I place an order through a mobile app for this McDonald's location?
Yes, you can use the McDonald's App available for iOS and Android to order food conveniently.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 4500 N Lee Hwy, Cleveland, TN 37312, USA.
What type of food and services does this McDonald's offer?
This McDonald's serves a variety of menu items including breakfast options, burgers, coffee, and ice cream. Services include drive-thru, McDelivery, mobile ordering, gift cards, mobile offers, and free WiFi.
What are some nearby restaurants to this McDonald's where I can try different cuisine?
Nearby, you can find Taco Bell for Mexican food, Fazoli's for Italian cuisine, Olive Garden for Italian dining, Marco's Pizza for pizza, Five Guys for burgers, and Subway for sandwiches.
Are there convenient places nearby where I can shop or run errands after visiting McDonald's?
Yes, nearby shopping options include Discovery Outlet, Dollar Tree for discount items, Bae's Collection for custom t-shirts, Walmart Pharmacy, Harmony Candle And More for home goods, and Champion Cleaners for laundry and dry cleaning.
What other services are available near this McDonald's that might be helpful?
Nearby services include financial institutions like Simmons Bank, Truist, and Edward Jones, health services like Total Health Chiropractic, and relaxation options like Reflexology & Massage spa.