Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,052 reviews
5 stars
625
4 stars
408
3 stars
412
2 stars
193
1 star
414
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently noted issues with order accuracy and long wait times, with many expressing frustration over incorrect or incomplete orders.
Food Quality
Several reviews highlighted inconsistent food quality, including overcooked items and complaints about food freshness.
Staff Attitude
While some customers praised the friendliness of the staff, others reported rude behavior and poor customer service experiences.
Cleanliness
Multiple reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Management Issues
There were complaints about management practices, including poor communication among staff and inadequate handling of customer concerns.
- MOMadison Orellana1 day ago1.0Took over 15 minutes to get two vanilla ice creams inside the restaurant
- OGOscar O Garcia2 days ago1.0Understand the logic: if I order my food online, it's to avoid queuing or waiting. I order from a fast-food place, I order, and when I get there, it's not ready. I wait 10 minutes, and it's still not ready. What kind of logic is that? All places should learn to have staff who handle these orders because these are orders where people don't want to wait any longer.
- RRRavynn RussoNov 16, 20251.0If I could give 0 stars I would. The service was aweful. They really seemed like they couldn’t be bothered and had an attitude. I have been sick the past week and finally got my sense of taste back and wanted some McGriddles. Everything was fine and dandy until I got to the last sandwich when I find a hair. Absolutely disgusting!!!! Do they even practice any and safety protocols? It made me throw up my whole breakfast I was so disgusted. So not only have I lost my appetite, time, and money but McDonalds has lost a customer. Absolutely disgusting I will not be going back unless things change.
- SSSentinel1980Nov 2, 20253.0The service was good but honestly the food tasted like it was made on an assembly line. It may have been, I don't know.
- JMJessica MoseleyOct 13, 20252.0Imma start by saying the people here are sweet and my food is generally okay. I eat here often, mornings right around opening because I work close and it’s convenient. Lately, every time I get to the speaker after they’ve open for the record someone tells me “do to being understaffed we are going to be 5, 10, 12, 20 or 25 minutes late” I get being understaffed but opening late when you have people counting on you to be open when it says you’ll be open is imperative for business. There’s nothing else around open at this time in the morning. I leave the house and never know if I’m going to be able to get my coffee and breakfast. That’s bad business.
Frequently Asked Questions About McDonald's
What are the standard operating hours for McDonald's in Cleveland, TN?
McDonald's in Cleveland, TN is open from 5:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.
Does McDonald's offer drive-thru service, and if so, what are the drive-thru hours?
Yes, McDonald's offers drive-thru service from 5:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.
Can I order McDonald's for delivery, and what are the delivery hours?
Delivery is available from 6:00 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.
What types of pick-up and delivery services does McDonald's provide?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's location?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there an app for convenient ordering at McDonald's?
Yes, you can use the McDonald's App available on iOS and Android for easy ordering.
Where is the McDonald's located in Cleveland, TN?
The McDonald's is located at 2365 Apd 40, Cleveland, TN 37312, USA.
Are there nearby grocery stores where I can shop before or after visiting McDonald's?
Yes, Food City and Aldi are nearby grocery stores where you can shop conveniently before or after your McDonald's visit.
What nearby restaurants can I visit in the area around McDonald's?
Nearby restaurants include Little Caesars Pizza, Panda Garden, KFC, and Wendy's, offering a variety of dining options around McDonald's.
Are there financial services near McDonald's that customers might find useful?
Yes, several financial services such as Western Union, Southern Heritage Bank, Tennessee Valley Federal Credit Union, Advance America, and Check Into Cash are located nearby.