McDonald's

3.6
1856 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1102 Volunteer Pky, Bristol, TN
37620, United States

Hours

Reviews

3.6
1,856 reviews
5 stars
692
4 stars
428
3 stars
338
2 stars
154
1 star
244

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for both drive-thru and curbside pickup, often exceeding 15 minutes.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several customers complained about cold, undercooked, or poorly assembled food items, with some describing their meals as inedible.

Staff Attitude

Numerous reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer service skills.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
  • BB
    Baron William Bradley
    Nov 11, 2025
    1.0
    I have been to this McDonald's 4 weeks in a row. Today is November 11th 2025. The time is 9:27 a.m. I went there and ordered the usual large decaf coffee. Five creams. My coffee did not taste like nor did it look like a coffee with five creams. It looked almost dark so hardly any cream went in it. On top of that, my decaf coffee was cold. On top of that my hash brown that I get was also as if it's swam in a basket of grease and it too was cold. It's been that way. The last four times. I called the McDonald's and talked to a manager. Not sure which one as she never gave me her name but that being said the only way she would give me anything is to show proof that I bought anything there which I told her that she had two women there and describe them to a t that wasn't good enough. So my guess is I told her I'm just going to leave a bad review and I'll not be there again. I will go somewhere else and order my coffee McDonald's you're really starting to stink and you getting on my nerves and I've only been here a couple weeks just moved to the area. You will not get my business again because you didn't want to give me a free coffee and hash brown. Oh, let's not to mention that the Monopoly that you still advertise for the past 4 weeks. I have not received any of the Monopoly games either. Which one of the reasons why I purchased the large coffee and the hash brown. If this is the way you run business around here well you'll not get mine and the only fat that I gave you one star is because I had to not because I wanted to. Otherwise you wouldn't get it from me. Bristol needs to understand something. There's a new sheriff in town and if you do badly to me or my friends or my family I will post about it. If you do great I will post about that. Too bad business is bad business. Believe me people pay attention to reviews. I sure do shawty service all around the past 4 weeks and I'm new here. Can't imagine what a year would be. With this review I'm giving two pictures. That's the proof that I have since they didn't give me receipts in any of the four visits. I've been there most of the time. They don't give it to you.
  • LW
    Lyss Watson
    Nov 7, 2025
    1.0
    Answer your phones, I’ve called 3 times no answer
  • MO
    Michael O'Quin
    Nov 3, 2025
    1.0
    I would say the service sucks but then again it is McDonalds
  • JM
    Janelle Meredith
    Oct 29, 2025
    5.0
    Curbside pickup is always slow, no matter what time you order.
  • DW
    Danielle Wynne
    Oct 15, 2025
    1.0
    Absolutely horrible store. Food just thrown together and cold. No monopoly pieces on food purchased and when I called the store and advised them manager was very rude and nasty and hung up the phone on me. Very very unprofessional. I can honestly say I will go out of my way next time I want breakfast from Mcdonald and avoid this one at all cost. 9 days after the monopoly started they aren't giving customers pieces on food items. Hummmm will you know if someone wins from that store it's an employee stealing them since they aren't giving to customers

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 1102 Volunteer Parkway, Bristol, TN?

McDonald's at 1102 Volunteer Parkway is open daily from 5:00 AM to 1:00 AM, except Sunday when it opens at 6:00 AM.

When does the drive-thru at this McDonald's location operate?

The drive-thru is open every day from 5:00 AM until 1:00 AM.