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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported unsanitary conditions, including greasy floors and dirty tables.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items.
Service Speed
Service speed varied, with some customers noting long wait times, especially in the drive-thru.
Staff Attitude
While some reviews praised friendly staff, others reported rude behavior and poor customer service.
Food Quality
Food quality received mixed reviews, with some items being described as cold or poorly prepared.
ES
Elizabeth Shepherd
Nov 15, 2025
5.0
Food is good and the staff is very friendly
JW
joe walz
Nov 6, 2025
2.0
I'm flabbergasted that the curbside pickup seems to never work anymore. I've sat for 20 minutes on two separate occasions now, feeling like an idiot. At which point I go through the drive thru and they immediately know who I am and hand me my cold food. There is some kind of disconnect happening where the convenience of the mobile ordering completely fails and the only way to certainly get your order is to be right in front of someones face. I guess I've learned my lesson at this point.
SS
S Sch
Oct 16, 2025
1.0
The ladies restroom looked like it had been mopped with greasy water so slick I had to hang on to the wall to walk. Went to front counter and staff said no it wasn’t greasy water and cont on walking away instead of going to check on it. I could just see an elderly person slip and fall and really get hurt. You need to add Dawn to your water if you have that much problem with grease.
WL
Wyatt LaRocque
Oct 4, 2025
2.0
Walked in on my way to work, about a dozen flies right when you walk in. To ignore them and continue handling food is an intentional decision made by management and staff.