McDonald's

3.2
1788 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
991 Edgefield Road, North Augusta, SC
29860, United States

Hours

Reviews

3.2
1,788 reviews
5 stars
543
4 stars
345
3 stars
288
2 stars
158
1 star
454

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for their orders, often exceeding 20 minutes, even for simple requests.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding unavailable items.

Food Quality

Numerous complaints were made about the quality of food, including cold or overcooked items, and unsanitary conditions.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including bad smells and dirty facilities.
  • CW
    Carlos Wright
    1 day ago
    1.0
    Worst McDonald's ever had to stand at counter for at least five minutes while employees walked by only until the lady that was on break decided to serve the customers only to wait another 15 minutes to get my order that of course was wrong
  • JP
    Jordan Picado
    1 day ago
    1.0
    I waited for my breakfast 40 minutes and I was patient and when I got my order they forgot my bacon egg and cheese biscuit and they said no sorry we switched to lunch so I guess you just aren’t getting it. Who owns this place because you guys also didn’t even have Coke I ordered 2 cokes…MCDONALDS CORP the manager Tania was the GM the person I spoke to all she had to say was that is to bad. I expect you guys fix this.
  • C1
    CrudeParrot 1709
    Dec 30, 2025
    1.0
    I ordered my meal through the mobile app at 740pm my food wasn't ready until 840pm after I went inside they were about to give my order to a different customer when I finally got my order I went back to my car to check if they got everything because this McDonald's always gets it wrong the 1st time the bag ripped and my food spilled out all over the pavement luckily only my burger was ruined so I told the guy handing out the orders to other customers about it and asked if I could get a replacement burger I even offered to show him the mess so he could see i wasn't lying he said he believed me and went back inside to tell the manager when I came back to get my burger the manager was talking crap about me as loud as she could even the cashier told her that I was right there but lil miss lound mouth was too busy ranting and raving to notice here is a tip for the manager whoever she is maybe instead of running your mouth maybe do your job and you won't have a 10 car backup in your line just a thought I've had bad experiences at this McDonald's before but this took the cake I feel real bad for the people forced to work under such a sad little woman nevertheless I won't be coming back to this location again
  • DM
    Dustin The Mighty
    Dec 21, 2025
    1.0
    Just picked up my breakfast order I placed through the mobile app. After verifying my order at the speaker I pulled up to the first window and got my receipt. Upon arriving at the second window I was told they didn't have any hash browns. I was told I could edit the order on the app only to find out later there is no way to get a refund through the app and that the store has to edit the order and fix it on their end. My order had 5 hash browns including the ones that came with the meals. I was offered to substitute the hash browns for pies but we did not want the pies. If the staff cannot figure out how to edit and change mobile orders before charging the customer or make sure the app has an updated inventory maybe turn off mobile orders until proper training can be completed.
  • AF
    Antionette Fann
    Dec 20, 2025
    1.0
    I ordered my food through the app in advance so one would think when I arrived my food would be ready, wrong!!!! Pulled up to the window got my water and was told to pull up along with 4 other cars where I waited for over 5 minutes and nothing about my order was right. The young lady they had bringing the food out had to go back and forth several times even then I still had to go in to actually get my order correct. Will never stop at this location again.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 991 Edgefield Road?

Delivery is available from 5:00 AM to 11:45 PM Monday through Thursday and Sunday, and 5:00 AM to 4:00 AM on Friday and Saturday.

What hours is the drive-through open at this McDonald's location?

The drive-through is open 24 hours, every day of the week.