McDonald's

Reviews

• MD

  Michelle Deane

  6 days ago
  5.0
  Best one I've been to in awhile! Food was PERFECT
• SP

  S P

  Nov 16, 2025
  1.0
  Ordered thru DoorDash. I was missing my iced coffee which is essential when working night shift, my ice tea had ice when I said no ice, fries were missing and there were no sauces. Plus everything was cold! Don't order them thru any delivery service!
• EB

  Erica Bellamy

  Oct 31, 2025
  2.0
  I don’t know who is the manager there that it was in a alligator looking costume tonight since it’s Halloween and it’s 9:41 PM but whoever you have works at the register at that same time and a little few minutes before it has a very dirty mouth right there at the frontcounter
• ES

  Emmy S

  Oct 24, 2025
  2.0
  I had ordered a McDouble and had asked for no pickles and they did just that but they put mayonnaise instead of ketchup. Which was just shocking and nasty. I appreciate the time they spent putting together my order and everything but i was just grossed out and unhappy with my order. God bless, Thanks for reading my review.
• MA

  Maher Alsamamma

  Oct 19, 2025
  1.0
  Subject: Formal Complaint About Poor Service and Unprofessional Behavior – 10/09/2025 at 7:16 PM I would like to file a formal complaint regarding the entire staff working the evening shift on October 9, 2025, at 7:16 PM, including the shift manager or supervisor on duty. The service I received was completely unacceptable. The staff made an error when taking my order, charged me incorrectly multiple times, and then argued with me instead of fixing their mistake. When a customer clearly explains their order, it is the responsibility of the team to listen carefully and ensure accuracy — not to blame the customer afterward. If a mistake is made, the proper response is simple: remake the order correctly, apologize sincerely, and hand the customer their food. That is the standard of professionalism and service expected from anyone representing McDonald’s. Unfortunately, what I experienced was the opposite. The shift manager was dismissive, argumentative, and extremely unprofessional. I was told I “didn’t know how to order” and that McDonald’s has “never had a Spicy McChicken,” even though I clearly explained what I wanted and have ordered it many times before. That level of rudeness and misinformation is unacceptable. My complaint is not only about the wrong order and overcharging, but also about how poorly the situation was handled. Good customer service means treating customers with respect, taking accountability for mistakes, and resolving issues promptly — not arguing or making excuses. I was charged for items I did not order, including a Spicy McCrispy for $4.79. When I asked for it to be voided, I was met with resistance and attitude instead of an apology. I had to ask for a full refund and the order to be voided, but instead of processing an instant void (which I know is possible), they issued it as a refund, forcing me to wait 3–7 business days for my money. Attached are photos of: • The original receipt • The void/refund receipt • My online order showing that the correct total should have been nearly half of what I was charged in-store This entire experience was extremely disappointing. I expect a formal follow-up from McDonald’s Corporate. I am also submitting this complaint to the Better Business Bureau (BBB) and the Attorney General’s office, as I believe customers deserve honesty, respect, and fair treatment. I sincerely hope this feedback is taken seriously and that proper action is taken to retrain or review the staff and management involved.

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