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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude staff and poor service, with many experiences highlighting long wait times and incorrect orders.
Food Quality
The food quality was often criticized, with reports of cold, poorly prepared items and unsanitary conditions.
Drive-Thru Efficiency
The drive-thru service received mixed reviews, with some customers praising its speed while others experienced significant delays.
Inconsistent Experience
Overall experiences varied greatly, with some customers noting excellent service and food, while others had consistently negative encounters.
Operational Issues
Many customers reported issues with the restaurant's hours, claiming it was not open 24 hours as advertised.
CB
Chad Barton
1 day ago
3.0
All in all
AH
Ashley Hartley
Nov 2, 2025
1.0
They should stop serving ice cream at this point if they aren't going to keep it up and running and over simply not wanting to keep it cleaned and maintained
ME
Michael Emery
Oct 29, 2025
2.0
Food is horrible. Service is worse.
EB
E Bobrek
Oct 22, 2025
1.0
They now charge a dollar for a small ice water. I did not expect much from mcdonald's but the change from a dollar for a large, sweet tea to a dollar for a small ice water is absolutely ridiculous and we will not be returning. Especially since they argued with us about the waters When I ordered a large ice water, and they gave us small ones. They did not fix it.They were short with me.And they didn't even want to give us the second one that I ordered. The fries were barely warm as well.
CH
Christopher Hyp
Oct 19, 2025
1.0
Order two things, a medium dr. Pepper, which we got, and a pumpkin spice latte which we DID NOT. We waited for 15 minutes and still didn't recieve the drink. Will not be returning. If you have the supplies it souldnt take that long. Do better.