Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders and missing items.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
Food Quality
Feedback indicated inconsistent food quality, with complaints about greasy items and cold food.
Management Issues
Customers expressed concerns about poor management and lack of accountability among staff.
JD
Juan Pablo Delgado
1 day ago
1.0
I had a disappointing experience with this McDonald’s location regarding an order substitution. I initially ordered an Egg & Bacon Bagel, but was informed they did not have bagels available. I then asked specifically to substitute the order with two Steak & Egg Biscuits and one Sausage McMuffin, which matched the total amount I had already paid.
Instead, the staff decided on their own to give me only one Steak & Egg Biscuit and one Sausage McMuffin, which is clearly less food and less value than what I paid for. When I brought this up, the manager stated that what I received was “enough” and refused to adjust the order or provide an equivalent replacement, keeping over $3.00 of the amount paid.
The lack of bagels was not my responsibility as the customer, and I believe substitutions should reflect equal value, especially when the customer clearly communicates their request. Unfortunately, this situation was handled poorly, and customer satisfaction did not seem to be a priority.
I hope management reviews their substitution and customer service practices to avoid situations like this in the future.
MB
MANY Blessings
2 days ago
5.0
What an improvement in this drive thru!!! Hot fast food friendly staff. Love it. New sheriff doing great
SS
S
3 days ago
5.0
Open 24hrs. Great ppl and great food for cheap. Always good quality at this location.
JT
Jose Taveras
Dec 29, 2025
5.0
The service was great morning shift
CR
C. Ryles
Dec 24, 2025
2.0
If corporate McD’s knew how shitty the service at this McDonalds actually is, they would likely hire an entire new management team. Due to proximity & my friend’s absolute love for McD’s, I frequent this location. I have not once received my order as it was ordered. I have not once received any of the sauces or dips that were requested. They don’t seem to know what a napkin, even if you ask for one. They almost never have shakes I know none of them ever do, but that whole scenario is bogus. McD’s would not be complacent if they were aware of the number of alleged broken machines they have in “service”) They do seem to be able to use their cell phones far more efficiently than the registers. I personally don’t eat McD’s, even if someone else is buying, anymore due entirely to their lack of valid customer service at most stores.