Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts.
Food Quality
Customers reported receiving cold or incorrect food orders, with some mentioning old oil used for frying.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and overflowing garbage.
Service Speed
Many customers experienced long wait times, especially during peak hours, leading to frustration.
CK
Chems eddine Kernane
5 days ago
1.0
Very bad service 👎👎👎
Service de nuit est sans aucun respect ni politesse envers les clients 👎👎👎
AS
amandeep singh
Jan 1, 2026
1.0
Its 1st of January and the time is 2:50 the employee at the drive through the name i guess was something like Flitch. I not a racist person just to describe she is a black lady with blue hair she doesn’t have etiquettes at all and also she was so rude I don’t think so she should work here with that behaviour my drink was flat it was just a sweet water and I asked here to replace my drink and she didn’t listened to what i was saying and she slammed the door at my face and even she didn’t let me complete my self it was so disrespectful to me and guess what i got the flat drink again if she don’t know how to behave as customer service representative she should not be at the drive though as it is new year she was there to spoil my new year night. There is no zero star option in the service and atmosphere other wise I would have given that instead of one star. This thing should be considered by there manager or who ever is looking after these reviews thing otherwise there no point of putting the reviews at McDonalds reviews are there to make things better. Thanks if this thing is considered by anyone. I would really appreciate If i hear something back.
SF
Siddiqui Farhan
Dec 31, 2025
1.0
I am writing to formally complain about my recent experience at the Champlain McDonald’s branch. At 11.30 pm 30/12/2025 On my visit, I ordered fries, but unfortunately, I received them cold. When I approached the drive-thru window to address the issue, the staff did not open the window and were unresponsive.
I then circled back through the drive-thru and explained once again that the fries were cold and that this was not the first time this had happened. The staff informed me that they would still provide cold fries as they were from the same batch. When I requested fresh, hot fries and mentioned that I could wait, one of the employees then slammed the drive-thru window in my face and went inside to bring back the same cold fries, ignoring my request.
This behavior is unacceptable and unprofessional. I kindly request that you look into this matter and take appropriate action. I believe that customers deserve respectful and quality service, and I hope this issue will be addressed promptly.
I would like to specifically mention the staff member who was unprofessional. She was a heavier-set girl, wearing a blue or black mask, and her behavior was not appropriate. It’s important to address her specifically, so that the complaint is directed accurately.
AS
Abeer Siddiqui
Dec 31, 2025
1.0
Hello,
I would like to make a complaint about my recent visit to McDonald’s,by drive thru
One of the female staff members was very rude and unprofessional in her behavior. Her tone was disrespectful and she did not communicate properly.
This experience was very disappointing and not what I expect from McDonald’s customer service.
I hope you will look into this matter and ensure better service in the future.
Thank you
HP
Hamza Phoenix
Dec 16, 2025
1.0
Le personnel (gérant et commis) est désagréable et n'est aucunement professionnel, je suis arrivé pour prendre ma commande via uber, et j'ai stationné a la place handicapé ( qui est le plus proche de l'entrée a 2 am, il fait froid il y a de la neige) je ne derangeais personne ma commande était prête, je voulais juste faire vite, la commis a refuser catégoriquement de me donner ma commande car il fallait que je deplace ma voiture dans un parking vide a 2 du matin, je lui ai dis que je suis la juste pour pick up ma commande, mon moteur tourne encore, elle aurait pu me la donner et je pars aussi vite que je suis arrivé. Elle a refusé et elle m'a menacé d'appeler la police. J'étais obligé d'annuler ma commande et partir.
What are the opening hours of McDonald's at 8100 Boul. Champlain, LASALLE?
McDonald's at 8100 Boul. Champlain in LASALLE is open 24 hours every day of the week.
What delivery options does McDonald's LASALLE offer and when are they available?
McDonald's LASALLE offers delivery service 24/7 every day of the week.
Does McDonald's LASALLE have a drive-through service? If so, what are the hours?
Yes, McDonald's LASALLE features a drive-through service open 24 hours daily.
Can I pick up my order in-store at McDonald's LASALLE?
Yes, McDonald's LASALLE offers in-store pickup as one of its pickup and delivery services.
What types of meals are served at McDonald's LASALLE?
McDonald's LASALLE serves breakfast, lunch, and dinner.
What are the accepted payment methods at McDonald's LASALLE?
McDonald's LASALLE accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's LASALLE family-friendly and do they have a children's menu?
Yes, McDonald's LASALLE welcomes families and has a children's menu.
What nearby places can I visit before or after dining at McDonald's LASALLE?
Nearby you can visit Pharmaprix for pharmacy and beauty supplies, SAQ-LaSalle for beer and wine, and Rachelle-Bery Boutiques Sante for health foods and bakery items.
Are there other McDonald's restaurants near the LASALLE location?
Yes, there are several other McDonald's restaurants located near McDonald's LASALLE, offering you more dining options in the area.
What nearby coffee shops are close to McDonald's LASALLE for a quick coffee or snack?
Tim Hortons is a nearby coffee shop where you can enjoy coffee or snacks before or after visiting McDonald's LASALLE.