Pizza Hut

3.3
414 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2417 Macarthur Road in Whitehall, PA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
2417 Macarthur Road, Whitehall, PA
18052, United States

Hours

Reviews

3.3
414 reviews
5 stars
161
4 stars
61
3 stars
42
2 stars
28
1 star
122

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported late deliveries, with some orders taking over two hours to arrive cold or incorrect.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and food not matching what was ordered.

Customer Service

Customers expressed frustration with poor customer service, including long wait times on the phone and unhelpful staff.

Food Quality

Several reviews mentioned issues with food quality, including burnt or undercooked pizzas and incorrect toppings.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and a lack of organization.
  • TB
    tyla block
    Nov 8, 2025
    1.0
    This place is the biggest joke, online ordering is off, I go in and order after waiting 5 mins (no one is in there except me), the lady is working by herself, but mine is the only order, I have been sitting here 10 mins now and the phone has been ringing the entire time, she does not care, she will not answer it, walks right by it, who own this location, do you know how much $ your losing, basically you can only get a order if you walk in, but while writing this a guy walked in and stood at the counter for 5 mins and was ignored so he left, like seriously, just close it down, employees obviously dont care at all
  • KC
    kay carnage
    Oct 31, 2025
    1.0
    i ordered on door dash because for some reason pizza hut doesn't deliver to my house but the China hut next door does, i should have went with that, door dash rerouted my order three times b/c of pizza huts outages i met 3 of my door dashers at the store when i picked up my order, after door dash finally canceled my order i offered to pay again & wait not knowing i would be there almost 3 hours while everything went to hell in the back, me n 10 other people waiting the phone ringing off the hook, computing and phone systems up n down missed placed orders, remaking orders it was obnoxious but out of their control, my food was terrible when i received it (the crew tried) i tried to be understanding, but i have a problem w/ the fact that WENDY & the kitchen staff were busting their ass while their manager stood at a computer for the entirety of the time i was there giving no support or lead then clocked out and left them to deal with the mess but not before she grabbed 2 of 2L of mountain dew. im more upset for this crew then my own experience, shit happens and i understand that, u cant help system failure & then the domino effect of everything going to hell quickly, but i cannot believe that store manager just stood at the computer for almost 3 hours while Wendy was dealing with people being aggressive towards her customers, door dash and the customers on the phone, she took all of the slack from people being impatient hungry jerks to her, all while filling orders giving kitchen direction manually organizing a system thats meant to be led by technology for a reason, and this manager had the audacity to leave them like this before closing made sure to grab soda while 15 people were in the lobby upset with no food but money taken out of their accounts, i dont not care if she was in the system trying to do stuff because it just kept going down, she should have been de-escalating this, organizing people and orders and directing Wendy and the kitchen staff, not standing at a computer where we can all see she was not physically or mentally supporting her staff, she doesnt deserve that pay or that job, she did not lead by example or try to turn this situation around and in no shape or form should i be waiting almost 3 hours for a pizza pasta and bread sticks and the manager gets to leave before i do are you kidding me? put the manager back in a starting position, humble her she needs it because ik damn well Wendy wouldn't have left that girl cares about her job the effort she puts in she has pride she cares she is amazing under pressure and unknown circumstances and that kitchen staff was absolutely spectacular with keeping their cool, anyone of the crew members could have flipped their lid crying and screaming and it would have been so well deserved and justified, but they all put what they could into this unfortunate situation, EXCEPT that manager, this was a work emergency situation i just cant believe she didnt take more responsibility then that. ridiculous
  • KT
    Kim Tiburzi
    Oct 5, 2025
    1.0
    Ordered delivery. 5 minutes after I placed the order online. I got a text saying it was on its way an hour later. I finally received it. It was cold and did not taste right at all. Was supposed to get extra pepperoni paid for it? But had about 3 pieces each per slice, that was it.. very disappointed.
  • GJ
    G J
    Sep 28, 2025
    1.0
    Worst service ever. I placed my order and it says it will be delivered by 4:30 . At 4:40 i called to check o. The order, and the worker told me that my pizza was ready 30 minutes ago and they don't have a driver to deliver it. Instead of offering to make me a new pizza or refund me partial due to the delay, he basically told me that he will be sending me the pizza that is been sitting for 30+ minutes, God knows when.
  • YY
    yaya
    Sep 19, 2025
    1.0
    The worse Pizza Hut in the area! Avoid at all cost. I placed my order an hour in advanced by phone after sitting on hold for 15 minutes. I hung up and called back just for them to pick up and listen with nothing to say. They have the website setup for new customers to call and verify, which they claim the order was never received. So I placed my order over the phone once the young fella decided to speak. I came to pick it up and they said the oven is down. We didn't even receive a courtesy call or anything. The door was locked at 8:40pm. They didn't offer an alternative, or a way to make things right on a future order. Although after this experience I would advise people to avoid them. They definitely lost a customer. After all of these mishaps, I wouldn't be surprised if they did weird things to the food.

Frequently Asked Questions About Pizza Hut

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