Dunkin'

Reviews

• LR

  Linda Rivera

  Oct 24, 2025
  1.0
  I went to this location 10/24/2025 and order 50 assorted munchkins and when I go to work and to the meeting they were only chocolate sprinkles and blue berry. I called to complain all the said was and what do you want us to do about , I said when someone saids assorted and pays it should be assorted. I want a refund or a free order. They said bring the munchkins back then how if I’m already in West Chester at work and the munchkins were for a meeting . This is from the manager at this location . This not how you handle a complaint from paying customer not customer friendly at all.
• BM

  Buffy Moore

  Oct 23, 2025
  1.0
  This location is by far the worst in the area. The store is dumpy and dirty, and the restroom has been out of order for months. The donut and bagel selection is always very limited, and the employees often stand around socializing instead of helping customers promptly. Parking is also a big issue. There are only two non-handicapped spots in front of the store, and they’re consistently occupied by employees’ cars. I’ve personally seen employees retrieve items from their vehicles and then leave in another car—leaving their cars in those customer spots for hours. This is inconsiderate and makes things difficult and less safe for guests with small children or elderly visitors who aren’t eligible for handicap parking. We used to stop here weekly after a nearby class, but we’ve watched the same problems persist week after week. Management or ownership really needs to be more involved and improve customer service and store standards. Unfortunately, we’ve decided not to return and will instead make the drive to the West Grove or Oxford locations, which are much better managed.
• CM

  Clark Mattison

  Sep 2, 2025
  3.0
  Not sure why sausage became bacon on my bagel, but it was still good. Order accuracy is key, and while everyone was very friendly I didn't get what I ordered
• CH

  Cynthia Horton

  Jun 28, 2025
  1.0
  I have tried several times to get coffee through the drive-through. And I’m consistently told I need to come inside because they’re not doing drive-through at that time. When I went inside just now the girl told me that every day between nine and 10 o’clock they shut down the drive-through. It would be really, really, really nice if they had some sort of sign That said they were gonna be closed from 9 to 10 in the drive-through. It is really very annoying!
• PD

  Patrick Dougherty

  Jun 24, 2025
  4.0
  Sometimes they are quick, sometimes they are slow. Hit or miss.

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