Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with food being cold, overcooked, or not prepared correctly, leading to dissatisfaction.
Service Speed
Numerous reviews highlighted excessively long wait times in both drive-thru and in-store, often exceeding 20 minutes.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude behavior and poor service.
Cleanliness
While some customers noted cleanliness in certain areas, others reported filthy bathrooms and unsanitary conditions.
Management Issues
Several reviews pointed to poor management practices, including understaffing and a negative work environment affecting service quality.
LD
Luke Dees
1 day ago
1.0
We have been waiting half an hour for a big mac and fries.
ND
Nicole Dalrymple
1 day ago
2.0
Don't know how much of this was because of the service itself or corporate rules. In either case there was absolutely no reason for it to take a half hour to receive 3 happy meals, two sandwiches, and a snack wrap.
I bring up corporate because we sat down to eat. I understand they are pushed to prioritize the drive thru however considering there was no one else in the restaurant and more than one associate including what was either a store manager or district manager sitting around. I have to say I am appualed and the length we had to wait especially considering it was more than obvious we had small children in our party.
As indicated earlier we did request an outrageous amount of food, five meals. We also witnessed multiple people who came into the restaurant after us receive their food and leave. In my opinion they forgot about us.
FF
Farminherbs
3 days ago
1.0
If i could give this place 0 stars I would. Got a happy meal with extra fries and got 6 fries in it. A vanilla and chocolate milkshake. They gave me two strawberry milkshakes and when I let them know of the mistake they asked me "are you sure you didnt say strawberry." I also got a 10 peice nugget meal and had to go back and forth with the manager about if I ordered it after I gave them the reciept. There's another mcdonalds right up the road, just keep driving past this one.