McDonald's

3.7
1094 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
701 E Gay St, West Chester, PA
19380, United States

Hours

Reviews

3.7
1,094 reviews
5 stars
440
4 stars
267
3 stars
159
2 stars
74
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff and quick service, while others noted rude employees and slow service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and difficulties with mobile order accuracy.

Cleanliness and Atmosphere

The cleanliness of the location received mixed feedback, with some customers noting dirty tables and poor maintenance, while others appreciated the clean bathrooms.

Food Quality

Feedback on food quality was varied, with some customers enjoying fresh and hot meals, while others complained about cold food and poor cooking practices.
  • BP
    Blake Pfeil
    5 days ago
    1.0
    Went to order and the debit device on my touch screen in store was broke. Went to order at another kiosk and the rewards wouldn't load. I got things to do, I cant waste my time with broken registers and rewards that don't load. 1 star. Also, to be that guy, NOBODY speaks English.
  • TT
    Tilhas Tizi
    Jan 5, 2026
    1.0
    Worst McDonald’s in Chester County
  • DD
    Daniel
    Jan 1, 2026
    1.0
    Full of homeless people. One homeless guy kept trying to make conversation with my 10 year old daughter. Another one sleeping at the table near the bathroom. Then another lady just rambling to herself. Yikes. No thanks.
  • PP
    PuertoRock
    Dec 28, 2025
    4.0
    Good people that work there. Good costumer service.
  • MB
    Muse “Moses” Bedri
    Nov 26, 2025
    5.0
    This West Chester, Pennsylvania McDonald's is the best McDonald's store in Chester County! I love their Big Mac, McDonald's signature hamburger. It has two all-beef patties, lettuce, special sauce, and pickles all on a sesame seed bun. I also love their golden crispy French fries 🍟 and their entire Breakfast menu (ditto the yellow folded egg). Did somebody say McDonald's? We love to see you smile! 😁

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 701 E Gay St, West Chester?

McDonald's is generally open from 5:30 AM to midnight from Monday to Wednesday, with extended hours on Thursday until 4:00 AM, and open 24 hours on Friday and Saturday. On Sunday, it opens at 4:00 AM and closes at midnight.

Does this McDonald's location offer drive-thru services?

Yes, McDonald's at 701 E Gay St, West Chester offers a drive-thru service with hours generally matching the restaurant hours, including 24-hour service on Friday and Saturday.