Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
643 reviews
5 stars
276
4 stars
146
3 stars
106
2 stars
35
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as unapproachable and slow.
Food Quality
Food quality is generally good with hot and fresh items, but there are complaints about incorrect orders and overcooked items.
Cleanliness
The location is noted for its cleanliness, with many customers appreciating the well-maintained dining area and restrooms.
Speed of Service
Service speed varies; some customers report quick service, while others experience long waits, especially during busy times.
Management Issues
Several reviews mention mismanagement and understaffing, leading to poor service experiences.
- DJDaniel DelloBuono JrNov 7, 20255.0Great McDonald’s!
- FBFab BlrNov 2, 20253.0The food here is about what you’d expect from McDonald’s — fresh enough and consistent in taste. However, the customer service really brings down the experience. The staff seemed uninterested and unapproachable, with no effort to greet or acknowledge customers. It felt like they were intentionally ignoring people at the counter, even when it wasn’t busy. I had to wait quite a while just to place my order, and when I finally did, the attitude was cold and unfriendly. It’s disappointing because McDonald’s usually maintains a certain level of service, but this location definitely needs improvement in that area. Overall, the food was fine, but the poor customer interaction and long waiting time made the visit frustrating. Hopefully management takes notice and trains the staff to be more attentive and welcoming — it would make a big difference.
- DDDiana DeWaltSep 11, 20255.0As I told the manager, one of the most well kept McDonald's I've been in for a long time. Place was clean and little flower vases on table didn't hurt. Food came out hot. Actually enjoyed sitting and enjoying our meal.
- SSSumSep 6, 20255.0The morning worker in the window was really kind and welcoming at dark and early 7am. Her name isn't on the receipt, unfortunately
- SJstar JacksonAug 26, 20251.0The food was horrible the only good thing was the fresh hash browns my steak was old and raggedy, and my eggs looked watery and the service was good but the lady who took my order, barely spoke English, but she tried her hardest and did her best but what are you expect if it's near Westchester campus
Frequently Asked Questions About McDonald's
What are the delivery hours at McDonald's located at 927 S High St, West Chester?
McDonald's offers delivery from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 6:00 AM to midnight Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.
Does McDonald's at 927 S High St offer mobile ordering and delivery services?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I order McDonald's food online for delivery?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on Apple Store and Google Play.
What payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What are the standard opening hours for dine-in at McDonald's in West Chester?
The restaurant is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until 1:00 AM Thursday through Saturday.
What are some nearby restaurants I can visit before or after eating at McDonald's?
Nearby restaurants include Pepperidge Farm Thrift Store, Waffle Chicken, Timothy's West Chester, AJ's Pizza, Let's Roll, Tommy's Original Pizza, Great China, and Romano's.
Are there shopping centers or stores near the McDonald's on S High St that I can visit?
Yes, the Parkway Shopping Center and stores like Rite Aid, The Nurses Station, and Second Reading Bookstores are nearby for convenient shopping.
What nearby services can assist customers with financial or health needs near McDonald's?
You can find Wells Fargo Bank, Liberty Tax, Western Union for financial services, and The Nurses Station and MyEyeDr. for health-related needs near McDonald's.
Does the McDonald's at West Chester provide WiFi and other services?
Yes, this McDonald's location offers WiFi, Drive-Thru, Gift Cards, McDelivery, Mobile Offers, and Mobile Ordering services.