Dunkin'

3.4
257 reviews
Decked Out Lattes
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Business Details

1009 W Chester Pike, West Chester, PA
19382, United States
(610) 918-3282
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Chester, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1009 W Chester Pike, West Chester, PA
19382, United States

Hours

Reviews

3.4
257 reviews
5 stars
106
4 stars
40
3 stars
23
2 stars
25
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Cleanliness and Maintenance

Customers noted unsanitary conditions, including dirty facilities and maintenance issues, such as bathrooms being out of service.

Staff Attitude

Several reviews mentioned a lack of professionalism and maturity among staff, with complaints about employees socializing instead of attending to customers.

Product Quality

Feedback indicated inconsistent quality of food and drinks, with some customers receiving stale or cold items.
  • AS
    Antonio Scanzello
    Nov 6, 2025
    1.0
    Tried using mobile app to place order was not working efficiently. I had to place the order inside the store which took entirely too long. Definitely understaffed. Store is currently being renovated. Employees were complaining about management of the store. The manager/owner obviously doesn’t care about the reviews. I don’t see one response from the owner/manager.
  • JJ
    Jade
    Sep 20, 2025
    1.0
    To start, this is not a place with a drive thru. The 2 young girls working at this place gave the vibe that it was an inconvenience to even be there... I felt uncomfortable ordering my food, communication was delayed and they just did the typical Gen Z blank stare. This place gave the twilight zone. I ordered a chocolate glazed donut, I got a regular glazed donut instead. I say "have a great day" and they just stare... save your time and money guys.
  • MY
    muhammed yıldız
    Jul 18, 2025
    1.0
    The short girl working in the front acts like she's mocking people. I tell her when the order will be ready, she shrugs her shoulders, and the employee in the back talks about it before walking out. I won't be able to be this disrespectful. I will never come here again.😡😡😡😡😡😡😡😡😡😡😡😡
  • CC
    Christopher Cianci
    Jul 17, 2025
    5.0
    The young lady was very nice and even gave my dog a PupCup. Kona says thanks!
  • GC
    Gary Colyer
    Jun 17, 2025
    1.0
    Bathroom is always “out of service” so they don’t have to maintain it. Staff is rude. No drive through, parking lot is terrible. Worst Dunkin in the area.
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Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks available at Dunkin' in West Chester, PA?

Dunkin' offers holiday specials like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher during the holiday season.

What are the typical opening hours of Dunkin' in West Chester, PA?

Dunkin' is generally open from 5:00 AM to 5:00 PM on weekdays with extended hours until 7:00 PM on most days, and from 5:30 AM to 1:30 PM on Sundays.