Dunkin'

4.1
897 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scranton, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
742 Davis St, Scranton, PA
18505, United States

Hours

Reviews

4.1
897 reviews
5 stars
489
4 stars
181
3 stars
108
2 stars
33
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with frequent complaints about poor service and negative attitudes from employees.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong drink preparations.

Cleanliness

While some customers noted a clean establishment, others reported unsanitary conditions and a lack of attention to cleanliness.

Speed of Service

Customers experienced slow service, particularly during busy hours, with some noting long wait times for both drive-thru and in-store orders.

Product Quality

Feedback on product quality was mixed, with some enjoying their drinks and food, while others complained about poorly made items and inconsistent quality.
  • MS
    Monica Noelle Simon
    Nov 15, 2025
    1.0
    I ordered on the mobile app to pick up my order in the store. When I got there, the doors were locked (it was 7pm). I was so confused and the staff continued to be extremely rude, laugh at me, and ignore me instead of explain what was going on . Absurd experience and I got here several Times a week. Not what I’d expect.
  • GM
    Giuseppe Moretti
    Nov 7, 2025
    5.0
    Great Breakfast before a long flight. Keep up the great work and we'll see you soon!
  • EL
    Elizabeth Luksic
    Sep 18, 2025
    5.0
    I love this location and its employees are incredible. I am sad to know that it isn’t infant/toddler friendly. There is no changing table in the bathroom and no high chair. I usually don’t go inside especially with my toddler as it’s overwhelming but I wanted to show a fellow mom this location and they have an 8 month old. They couldn’t change their baby inside or have their child sit in a suitable chair as there was none. One employee who was asked was unsure if they had a changing table or high chair available and another employee that they’ve asked said no immediately. I hope this changes as it’s an inconvenience not to. I’ll stick to drive thru for this location.
  • AM
    Arlene Morse
    Sep 16, 2025
    4.0
    Not the friendless place. Everyone seemed not very happy with the job. Just an impression.
  • MC
    Melissa Carson
    Sep 1, 2025
    3.0
    It's an okay Dunkin. They coffee is hit or miss, usually miss. It will put some hair on your chest at times, but in all it isn't a bad location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 742 Davis St, Scranton, PA?

Dunkin' is open Monday to Saturday from 4:00 AM to 9:00 PM and Sundays from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery services but does not provide curbside pickup.