McDonald's

3.5
1472 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
430 Elizabeth Ave, Reading, PA
19605, United States

Hours

Reviews

3.5
1,472 reviews
5 stars
541
4 stars
296
3 stars
227
2 stars
118
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times, poor service, and incorrect orders, indicating a lack of efficiency and training among staff.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a negative dining experience.

Staff Attitude

While some customers praised individual staff members for their friendliness, many others reported rude and unprofessional behavior from employees.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, suggesting a significant issue with order accuracy at this location.
  • SS
    Sapphira
    Jan 4, 2026
    1.0
    Took over 30 minutes over just medium fries and 10pc nuggets.
  • HH
    Harrison K Hall
    Jan 3, 2026
    1.0
    Absolutely the worst service. Took me 15-20 minutes to get three breakfast sandwiches....and I drove up without any significant line. This location frequently forgets items or special requests. Just a completely garbage location; whomever owns this understaffed, over worked, beaten to hell location should be ashamed of themselves....but whomever it is own a McDonalds, so apparently they have never heard of shame.
  • CF
    Christian Sanchez Farias
    Dec 25, 2025
    1.0
    The worst Mc donald , i placed an order online and i miss a lot items, paid $43 en only send me a box of chicken nuggets, i went there by dri thru and the manager Tom R was so rude never give me and reaponse and nothing... he said only doordash or uber at this time... inside the ppl was hanging and playing and don't pay attention at what they doing!!!
  • LL
    Leonela
    Dec 15, 2025
    1.0
    Subject: Unsanitary Food Handling & Poor Service Staff needs better training. When my food was brought to the table, the employee dropped a straw on the floor. She then used her shoe to quickly pull the straw from under the table and placed it on my food tray. I immediately removed the straw and addressed the issue, as this was extremely unsanitary. In addition, my order took 30 minutes to arrive and was incomplete. When the food finally came out, the tray had no paper liner, allowing the food to touch the tray directly, which is also unsanitary. This experience was unacceptable and not in line with basic food safety standards. I strongly recommend additional staff training to prevent this from happening again.
  • EC
    Eduard Cava
    Dec 13, 2025
    1.0
    The employees are rejecting online orders, they should be trained to learn not to reject them after all, a good environment has and good employees are there. (Many things have changed, like the bread and some of the condiments; everything tastes different now.)

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 and includes same-day and no-contact delivery options.