McDonald's

3.6
1353 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
800 Chester Pike, Prospect Park, PA
19076, United States

Hours

Reviews

3.6
1,353 reviews
5 stars
519
4 stars
279
3 stars
260
2 stars
100
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with specific incidents of employees refusing to assist or listen to customer concerns.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

Feedback on food quality was mixed, with some customers enjoying hot and fresh meals, while others received cold or poorly prepared food.

Cleanliness

Several reviews mentioned dirty conditions, particularly in the bathrooms, and a need for better overall cleanliness.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.
  • RP
    Raising 3 in Philly
    2 days ago
    3.0
    Cashier drive thru window person didn't seem professional.
  • ES
    EBG_ SYK0
    Nov 2, 2025
    1.0
    the white lady with her fake lashes on and long sleeve red shirt who works there hit a nicotine device in her sleeve and her coworker tried to hide it aswell, the lady looks 17-20 and the other was a black lady who was around the same age. will not be coming here again this was around 3:30-3:50 so check the camera near the kiosk.
  • JS
    Janelle Schmitt
    Oct 27, 2025
    1.0
    Thank you owner for responding promptly to my google review as gary smith (husband) i just would like to say the video the manager showed my daughters friend was after I came back into the store with my husband . that originally when Ifirst entered the store the employee told me that very rudely she wasn't going to give me my food. They are showing the video after i came back so I look like the disrespectful customer when she was rude to me and resfused to listen to my proof of payment from the beginning So when I left the store my husband who was waiting in the car said no she cannot do that were going back in and getting ur food. That ive never in my life been treated this way by any resturant So the video of my husband and I yelling at her showing her the phone with the bank on speaker phone putting it up to her is after she treated me like crap and had me so upset I couldn't think straight. Im not going to let someone disrespect me that way. I said mam I did pay for the food my bank is on the phone I knew she would try to find a way around the truth. This situation could have really gotten serious bc of the way she treated me.
  • GS
    Gary Smith
    Oct 24, 2025
    1.0
    I have never been to a worse McDonald's in my entire life. I ordered from the kisok which gave me no receipt, the employee Amber, so she says is her name, told me that she did not receive my order in the kitchen and refused to give me the food. So when i called my bank to verify the purchase to see if it went through, which it did go through and the bank was on the phone trying to tell her it went through and was paid for, she shrugged it off was extremely rude to me and said these exact words" I don't got to give u nothing that's on u" and was treating me like i was a flee for free food. So my husband got upset and was yelling back at her why are u treating her that way just listen to the bank, on the phone, she paid for it. Then the guy from the back kitchen came running out gotin his face and pushed me out of the way when i tried to stand in front of him to block him for trying to attack my husband. then the manger and the girl with dark hair came over screaming at me get "out get out get out." It was like literally something out of a horror movie. Then during the whole confrontation I was shaking and dropped my wallet with all my information, which was never recovered. Everything is recorded on police report.just because of horrible people who take advantage of their jobs and love to upset people. I just pray that corporate takes action against Amber who started this whole situation and this never happens to anyone else in life. i understand that kiosk problems happen often however when i was trying to explain that i paid and to prove it she just didnt care. Customers should NEVER be treated this way. Sadly she will find a way to get around it I will be made to be a liar. Which she will contine treating customers like crap
  • RT
    R Trá
    Oct 23, 2025
    3.0
    Seem like having personal issues walking around using profanity upset . Others just walk around aimlessly .. Floor was extremely dirty.Need to be moped.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 800 Chester Pike in Prospect Park, PA?

McDonald's is open daily from 6:00 AM to 11:30 PM.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the drive-thru is open daily from 6:00 AM to 11:30 PM.