Chipotle Mexican Grill

3.5
372 reviews
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Business Details

1625 Chestnut St, Philadelphia, PA
19103, United States
(215) 279-6845
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Liberty Place is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1625 Chestnut St, Philadelphia, PA
19103, United States

Hours

Reviews

3.5
372 reviews
5 stars
141
4 stars
77
3 stars
45
2 stars
28
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent mistakes with orders, particularly with online orders.

Food Quality

Many reviews highlighted inconsistent food quality, including undercooked rice, stale chips, and missing ingredients.

Cleanliness

Several customers noted unsanitary conditions, including dirty dining areas and improper food handling practices.

Customer Experience

Overall, customers expressed dissatisfaction with the lack of professionalism and care from staff, leading to a negative dining experience.

Order Fulfillment

Frequent complaints about running out of ingredients and incorrect order fulfillment were noted, especially during busy hours.
  • KM
    Kelly Mramor
    4 days ago
    4.0
    Didn't have chicken or lettuce last time I came, otherwise I've only had experiences.
  • TB
    Taylor Barnes
    6 days ago
    5.0
    Employees are always kind and give fair portions borderline generous even. Food is consistently well made.
  • ZB
    Zach Barnes
    Nov 17, 2025
    1.0
    Waited 20+ minutes for an online order. That was after arriving. Total time from order to being ready about 40 minutes. Save your time. Don't bother
  • LS
    Linda Smith
    Nov 12, 2025
    1.0
    This is the second day coming to this Chipotle and they don’t open on time it’s 11:27 and they are not doing nothing the line is long and no service is happening the keep saying we are open it they are not yesterday the pay system was not working they are making online orders but have everyone waiting in line just standing here
  • JJ
    J R (Jboog)
    Sep 18, 2025
    1.0
    The staff are rude and unprofessional. Cleanliness also doesn't look up to par. Crappy experience overall.
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Liberty Place located?

Chipotle Mexican Grill Liberty Place is located at 1625 Chestnut St, Philadelphia, PA 19103, on the 2nd Floor Food Court of Liberty Place.

What are the opening hours for Chipotle Mexican Grill at Liberty Place?

Chipotle Mexican Grill at Liberty Place is open Monday to Friday from 11:00 AM to 6:00 PM, Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.