Long John Silver's | A&W

Reviews

• TF

  Torre Farrell

  Nov 7, 2025
  1.0
  The WORST food and followed by the WORST customer service. Staff pretending to be supervisor, supervisor ELISE has POOR POOR customer service who doesn't give a damn about anything but being right. ZEEO customer service....GO ELSEWHERE, WASTE OF YOUR TIME
• AA

  Anonymous

  Nov 6, 2025
  1.0
  I visited LJS for the first time this evening, and it was by far the worst experience I’ve had as a first-time customer. I placed an order at the drive-thru and noticed that the total seemed higher than I expected. When I reached the window, I asked the employee if there was a significantly higher upcharge for the large drinks. She informed me that the meals I ordered didn’t include a drink, so they are full price. I stated that the sign mentioned the meal included a 20 oz drink. Her response was quite rude as she said, “I guarantee you they don’t come with drinks.” I insisted that the sign indicated the meal came with a drink, two sides, and hushpuppies. She then replied even more rudely, “I guarantee you they don’t, but I’ll go outside and look at the sign.” She rolled her eyes and walked away. At this point, I was really upset and felt disrespected by her attitude. As she went outside, I decided to loop back around to point out where the sign showed a drink included. I reread the sign and she pointed to where meal was listed, correcting me. I apologized for my misunderstanding, acknowledging my error. Oddly enough her demeanor changed and she was perky and said “that’s okay” - totally polar opposite of her demeanor just moments prior. To put things into perspective from my standpoint, I was unfamiliar with the menu since it was my first visit, and I had just finished a 12+ hour workday - I was exhausted. I misread - my mistake. I am not upset about being wrong and corrected; I am upset about the way I was treated! After this experience, I ultimately decided to drive away, which I’ve never ever done before - I did so as I didn’t trust her handling my food after the fact. The main takeaway from this experience is that the interaction could have had a totally different outcome had the employee kindly explained, “You ordered a meal/platter, which doesn’t come with a drink. The combos are what include a drink.” I would have let it at that because I clearly misunderstood. Unfortunately, being given an explanation wasn’t the case - no effort even attempted; instead, she chose to be rude, disrespectful, and argumentative. I do understand that she could’ve had just an off day. Life happens. But that still doesn’t give a person reason to be disrespectful towards customers. I don’t wish for her to lose her job or face repercussions. I do, however, certainly hope she receives some coaching from management on how maintain a certain level of professionalism and how to treat customers with respect, regardless of who is correct. Also, to note to the owners who respond, I’ve already shared feedback to LJS.
• KG

  Kayla Guerriero

  Nov 6, 2025
  5.0
  The cashier, Henry F and the lady manager (can’t remember her name) were extremely friendly, helpful and just all around gave us the best service possible when my husband and I visited for lunch yesterday! The food was hot and delicious and they made our experience one to remember and now will be repeat customers! Great Staff at this location!
• TK

  The Blueberry King

  Nov 3, 2025
  5.0
  I normally don't leave reviews, but the guy here are super caring and helpful, tried using the app for the bogo deal and it kept failing but charging my card, they made it up to me by giving me the order, I recommend this LJS to everyone!
• TT

  TWright

  Oct 24, 2025
  5.0
  Great service, I wish the inner city 🏙️ of Pittsburgh brings this fast food restaurant back We miss it🥹

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