Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,158 reviews
5 stars
394
4 stars
258
3 stars
246
2 stars
100
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in the drive-thru and for food orders, with some stating it was not 'fast food' anymore.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Food Quality
Feedback on food quality was mixed, with some praising fresh items while others complained about cold, stale, or poorly prepared food.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and unprofessional behavior.
- GBGina Basham2 days ago5.0Very good mcdonald's!
- BOB OwensNov 14, 20255.0Triple cheeseburger 🍔 fire 🔥
- THTrevor HartmanOct 29, 20252.0Went to McDonald's and went through the drive thru sat there for 10 minutes no answer pulled to the window and waited another 5 minutes for someone to acknowledge us I got a bigmac no lettuce extra pickle and they did the complete opposite loaded with lettuce and no pickle if your gonna work in a fast food place you should atleast know how to take an order right
- FHfaith hartmanOct 17, 20252.0went through and waited in the drive thru for an extremely long time. half the food was messed up and we didn't get half the sauces, and then they wanted us to pay for the sauces we didn't get. we got a big Mac with no lettuce, opened it to find lettuce on it, went inside to get it fixed and watched as they put the big Mac (that we just had our fingers in) back on the line with other food to be resold. lady taking our order was also very impatient and rushed us.
- AGAngela GarlockOct 15, 20251.0So my hubby stopped on his way home from work to pick up a bite to eat. Fries were so old they were ice cold and soggy. McChicken was cold and hard. This is very unacceptable Your night crew needs to be held accountable for the lack of service and good quality food coming from this restaurant
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 2537 West State St, New Castle?
Delivery is available from 5:00 AM to 11:30 PM Monday through Wednesday and Sunday, 5:00 AM to 11:59 PM Thursday, and 24 hours on Friday and Saturday.
What are the drive-through operating hours at this McDonald's location?
Drive-through is open from 5:00 AM to midnight Monday through Wednesday, 5:00 AM to 4:00 AM on Thursday, 24 hours on Friday and Saturday, and from 4:00 AM to midnight on Sunday.
What pickup and delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
Which payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
Where is this McDonald's located?
It is located at 2537 West State St, New Castle, PA 16101, USA.
What online options are available for ordering from McDonald's?
You can order online via McDonald's app for iOS and Android, or through their delivery website: https://mcdonalds.order.online/business/-5579.
Which nearby restaurants can customers visit before or after dining at McDonald's?
Nearby restaurants include Arby's, Chipotle Mexican Grill, Subway, Kings Family Restaurants, Jersey Mike's Subs, and Yamato sushi restaurant.
What nearby stores might customers visit while at McDonald's on West State St?
Customers can shop at nearby stores like Walmart, Dollar Tree, Harbor Freight Tools, RadioShack, AT&T Store, Verizon, and T-Mobile New Castle.
Are there any nearby services for personal care or professional needs?
Yes, nearby services include Aspen Dental, Sport Clips Haircuts of New Castle, Da-Vi Nails, Sally Beauty, Kellys "Xtreme House Cleaning", H&R Block, and Jackson Hewitt Tax Service.