Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Castle, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
521 reviews
5 stars
244
4 stars
117
3 stars
57
2 stars
32
1 star
71
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and inconsistencies in their drinks.
Service Speed
Customers experienced slow service, particularly during busy times, leading to long wait times.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.
Product Quality
There were complaints about the quality of food and drinks, including stale donuts and poorly made coffee.
Customer Loyalty
Despite the issues, some customers expressed a willingness to return, often due to the familiarity and occasional good experiences.
- JJJoeJan 4, 20261.0If you guys could stop bagging donuts icing side down that would be fantastic
- NTNikki TreeceJan 2, 20264.0I love Dunkin!! I just wish they were faster sometimes.
- CSClam SauceDec 29, 20252.0Well what can I say about this Dunkin location? I'll begin with how I'm actually amazed with their ability to consistently make a different cup of coffee despite the order never changing. For context I have ordered the same exact hot and cold coffee both with the same amount of flavored sweetners and other add-ons hundreds of times and very rarely do they ever taste even remotely consistent. I understand it's a fast paced environment but for the love of God it cannot be that hard to read and count, beyond that I can't see many other valuable traits one would need other than good customer service but that's a given if you are working in food service. I don't blame the employees for the pathetic amount of pride they take in what they do but the management has to be where the problems start. Typically in the evenings the entire staff seem to be children or at most 19 years old, not a single grown adult in sight. Now no competent manager would schedule an entire shift compromised of nothing but teens and expect a positive outcome. Now with that being said I WILL continue to give this place my business only because it has become a game now where I essentially am playing Russian roulette with what I'm getting for a coffee. Proceed with caution ⚠️
- DJDoug Sallmen JrDec 28, 20255.0Coffee tastes hot and fresh
- AGAwaad GobahNov 19, 20251.0I always come to this Dunkin for my coffee and sandwiches, but I’m honestly done. They constantly mess up my order, and today was the last straw. I asked for a small coffee and they handed me a cup that was literally half empty. No explanation, no apology—just rude attitude on top of it. If I’m paying full price, I expect a full cup and basic respect. This place seriously needs better customer service and people who actually care about doing their job.
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' in New Castle, PA?
Dunkin' in New Castle, PA is open daily from 4:30 AM to 10:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, delivery and curbside pickup are available at this Dunkin' through their mobile app and online ordering.
What are some of the specialty items offered during the holiday season at Dunkin'?
During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What meals does Dunkin' serve at this location?
Dunkin' serves breakfast, lunch, and brunch meals.
Can I order ahead using the Dunkin' mobile app at this New Castle location?
Yes, you can order ahead using the Dunkin' mobile app for faster service and to enjoy a quick grab-and-go experience.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' in New Castle features a drive-thru for convenient service.
What types of payment are accepted at this Dunkin'?
Dunkin' accepts debit and credit card payments.
What nearby places can help if I need automotive parts while visiting Dunkin'?
O'Reilly Auto Parts is located near Dunkin' and can assist with automotive parts and accessories.
Are there any medical centers near Dunkin' for health-related needs?
Yes, nearby medical centers include Lawrence County MRI & Diagnostic Imaging Center, Jamison Lab & X Ray, and Lawrence County Family Medicine.
What local attractions or shops can I visit after grabbing a coffee at Dunkin'?
After your visit, you might check out Bruster’s Real Ice Cream for dessert or visit nearby beauty salons like Mary Turner Day Spa and Salon or Famous Hair for personal care services.