Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
847 reviews
5 stars
328
4 stars
201
3 stars
139
2 stars
71
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported unprofessional and rude staff, leading to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and food preparation, with many customers expressing frustration over repeated mistakes.
Food Quality
Inconsistent food quality, with reports of cold, stale, or improperly cooked items, affecting overall satisfaction.
Wait Times
Customers experienced long wait times in both drive-thru and in-store, often leading to dissatisfaction.
Positive Experiences
Some customers praised friendly service and quick, accurate orders, indicating that there are positive experiences amidst the negative feedback.
- RRRosemaryOct 8, 20252.0Hate this one sfe
- GLGene Veiny ahh dihh lllJul 28, 20252.0Two Stars - Unprofessional Staff I recently visited this establishment's drive-thru and ordered a single drink. I asked for a few extra straws with my order since they're just laid out by the soda machine. After I drove off, I overheard the staff talking about how they were being "petty" about it. The drink was fine, but the attitude of the employees was a huge turn off. To have the staff judge me like that was completely unprofessional and ruined my experience.
- C8cLipp 86Jul 13, 20254.0wait times very...
- RGR GC777Jul 5, 20252.0$3 for a small soft-serve ice cream 🍦 cone. I walked out, but didn't pout.
Frequently Asked Questions About McDonald's
What are the regular operating hours of the McDonald's in Luzerne, PA?
McDonald's in Luzerne, PA is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available every day from 5:15 AM to 10:30 PM.
What are the drive-thru hours for McDonald's at 500 Union Street, Luzerne?
The drive-thru is open daily from 5:00 AM until midnight (12:00 AM).
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Are there mobile apps available for ordering at this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Which payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service available.
How can nearby public transit or landmarks help customers find McDonald's?
The McDonald's is near Luzerne Shopping Center and several local landmarks including the UPS Access Point location and Rite Aid, making it easy for customers visiting these places to find the restaurant.
What attractions or stores can customers visit near McDonald's?
Customers can visit nearby places such as The Fresh Grocer of Luzerne Shopping Center, Big Lots, and the Luzerne Fire Department before or after dining at McDonald's.
Are there any entertainment options near the McDonald's in Luzerne?
Yes, nearby entertainment includes the Redbox rental kiosk and Huns' West Side Cafe which offers a cafe and bar setting.