Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,106 reviews
5 stars
773
4 stars
494
3 stars
378
2 stars
176
1 star
285
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 30 minutes for food, leading to frustration and disappointment.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.
Customer Service
Feedback indicated poor customer service, with staff displaying rudeness and a lack of professionalism, contributing to negative experiences.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, which detracted from their overall experience.
Atmosphere
The newly remodeled location received criticism for its design and ambiance, described as uninviting and lacking a family-friendly environment.
- TTTim TravelsJan 4, 20261.0This is the future of fast food-you do everything except unload the truck that brings the milkshake mix, and then they charge $40 for you and your 3 small kids to eat. But hey, it’s McDonalds, and it my fault for coming here.
- WGWanda GallowayJan 3, 20261.0Went thru the drive thru to order my food it took them 35min to bring my food out got to work late couldn't even enjoy my lunch,I would love a refund or food replacement.
- CCCaliJan 1, 20261.0Absolutely terrible experience. Was disrespected by workers and waited an hour+ just in the DRIVE THRU for my food. This is supposed to be FAST FOOD people. Will never come here again. Not to mention, when I got to the window they “couldn’t find my order anymore.”
- MSMiranda ShimpDec 20, 20251.0This McDonald’s location was my favorite in the area until it was rebuilt. Today was by far the worst experience I’ve ever had! There were about 30 people in the dinning area (which is entirely too small) we waited for over 30 minutes, the girl who sat our food on the shelf had no customer service skills and did not give us our drinks until 20 minutes after that. the set up is awful. Almost the entire establishment is a kitchen where the customers have no access to the employees or any visuals of the preparations of the food. There were no straws available , no dipping sauce for our nuggets or ketchup. I’ve never been so disappointed in McDonald’s. We couldn’t even speak to anyone for a refund bc the girl said they were too busy and there was only one manager. I will never go back and I suggest going to the McDonald’s on Esbenshade Rd. The service is very accommodating and professional.
- BBBunchCarsDec 20, 20251.0I'd like to start with saying I should have looked at recent reviews before coming to this location. My experience was identical to many others. I placed my curbside order and arrived at 7:25, we waited almost 30 minutes to get our order seeing people arrive after us and leave before us. After receiving our food we realized that it must have been sitting around awhile before it was brought out to us. Everything was cold. I then walked in to see if I could get fresh food but no one would even acknowledge my existence. The workers were cursing at each other and it just seemed extremely mismanaged. After waiting inside for 10 minutes we left. I'd rather reheat the food at home than be at McDonalds for a total of over an hour for 4 sandwiches and a medium fry. Do yourself a favor and avoid this place. 0 Stars!!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 311 Centerville Rd, Lancaster, PA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Is McDonald's at this location open 24 hours for delivery and drive-through services?
Yes, McDonald's offers 24/7 delivery and drive-through services every day of the week.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's provide for customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Does McDonald's at this location have a drive-thru?
Yes, this McDonald's location has a drive-thru service available 24 hours.
How can I order delivery from McDonald's in Lancaster online?
You can order delivery via their official website or through McDonald’s smart link at https://mcdonalds.smart.link/jfeqnrnmr and https://mcdonalds.order.online/business/-5579.
Where can I download the McDonald's app for convenient mobile ordering?
The McDonald's app is available on the Apple App Store and Google Play Store at the following links: https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What nearby restaurants can I visit in Lancaster near McDonald's at 311 Centerville Rd?
Nearby restaurants include Bob Evans, known for American cuisine, and Sbarro, an Italian pizza restaurant, both located close to McDonald's for additional dining options.
Are there banks nearby McDonald’s at 311 Centerville Rd for financial services?
Yes, Northwest Bank, Integrity Bank, and S&T Bank are nearby, providing convenient banking options near McDonald’s.
What nearby amenities might be useful when visiting McDonald's at 311 Centerville Rd?
Nearby amenities include gas stations like Giant and Turkey Hill for fueling needs, and hotels such as Days Inn & Suites and Westfield Inn & Suites Lancaster for accommodation options.