Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported long wait times and poor service, with some experiencing incorrect orders and rude staff.
Food Quality
Numerous reviews indicated dissatisfaction with food quality, including cold items, incorrect orders, and undercooked fries.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Staff Training
Feedback highlighted a lack of proper training among staff, leading to mistakes and inefficiencies in service.
Positive Experiences
Despite the negative feedback, some customers praised friendly service and good food during less busy times.
FC
Francisco Contin
3 days ago
4.0
This newly renovated McDonald restaurant looks smaller, the machines have no paper to print receipts. The order from the time I paid and the food was taken to me overpassed 30 minutes which is ridiculous for a fast food place.
GG
Godspreciousninos
Nov 8, 2025
1.0
I pulled up to the drive thru and said what I wanted and that I wanted to make it a large. The young kid said you can't change the size on that number. I said umm ok and said to give me a minute. He said several times then is that what you want tho after stating I couldn't get that size and me saying umm because I needed to pick something different. He would have heard me if he hadn't continued to be an ass and say is that what you want tho?! I paid, went to the 2nd window and the girl was laughing because she could hear the conversation via his mic. I should have checked the order because when I got home the fry was small and barely had any in it and there was a ranch wrap. I went back and when he asked again if Im using a mobile app, I said no I was bringing my food back because nothing was correct. He then proceeded to put his head out the first window and yell up at me and I was in line right about at the second window. When I got to the window the woman took the wrong food even though they are to have you keep it because once it goes out the window they can't take it back. I was told to go to the third window and my food would be out. He was very rude and very unprofessional.
A1
Ap 103
Nov 2, 2025
1.0
This new style McDonalds is like if Covid-19 were a fast good joint. Even my 8 year old said it was weird. They did not have a menu to look at. The customer is expected to navigate finding and placing their own order, manage payment, and solve problems on their own. Then everyone gathers around a hole in the wall where they bark out order numbers. The walls, floor, and tables are hospital grey. My kids are asking to take them to a different location because this place is "no fun" and they haven't even finished their burger. Just when we had hope that they colorful, fun, 80s-90s theme was coming back... they model McDonalds like a turnpike bathroom.
TD
Tiffany D.
Oct 26, 2025
1.0
This location used to be great. Went there this evening for dinner to check out the new building and was very disappointed. It is now so much smaller, and there is no customer service. Ketchup dispenser was empty, no napkins. Two employees standing around talking (and swearing throughout the conversation)…what are they being paid for? This is not a family atmosphere. We had our children with us and we should not have to hear this kind of talk. Then our food comes and that was a story in itself. Drinks not full, fries not full, and our snack wraps had barely anything on them…I rarely complain about restaurants, but this location has just gone downhill. We watched the employees who were “working” drop paper on the floor, and then look at it and leave it there… terrible experience this evening. Sad part is, no matter how many negative reviews are left, nothing will change. Prices will continue to go up, and work ethics will continue to go down.
RR
Rina
Oct 25, 2025
3.0
We had ordered in the parking lot sitting next to other cars there well before our arrival. About 20 minutes after we had ordered, a young man from 2 cars over went inside. Once he got his food, he came out and let us know that it was a real mess in there. He had already been waiting in the parking lot over 40 mins before he went in. The guy next to us was there over an hour. Now, I will give them credit that they are training an entirely new crew of staff, so falling behind, mess ups during a busy period I can see. But these wait times were ridiculous. Not just that, but we ordered 4 spicy chickens plain and a double cheese burger plain. Only 3 of the spicy chickens were correct, and the double cheese burger was wrong as well. I can get messing up special orders, but how hard is plain, I mean really... some if this is just pure common sense and shouldn't need to be taught. I understood and understand entirely the frustrations of the managers training this new team. But maybe an entire new team at one time isn't a good idea as it really reflected poorly in how they were functioning as a team and their quality of satisfaction.
What are the operating hours of McDonald's at 311 Centerville Rd, Lancaster, PA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Is McDonald's at this location open 24 hours for delivery and drive-through services?
Yes, McDonald's offers 24/7 delivery and drive-through services every day of the week.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's provide for customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Does McDonald's at this location have a drive-thru?
Yes, this McDonald's location has a drive-thru service available 24 hours.
How can I order delivery from McDonald's in Lancaster online?
You can order delivery via their official website or through McDonald’s smart link at https://mcdonalds.smart.link/jfeqnrnmr and https://mcdonalds.order.online/business/-5579.
Where can I download the McDonald's app for convenient mobile ordering?
The McDonald's app is available on the Apple App Store and Google Play Store at the following links: https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What nearby restaurants can I visit in Lancaster near McDonald's at 311 Centerville Rd?
Nearby restaurants include Bob Evans, known for American cuisine, and Sbarro, an Italian pizza restaurant, both located close to McDonald's for additional dining options.
Are there banks nearby McDonald’s at 311 Centerville Rd for financial services?
Yes, Northwest Bank, Integrity Bank, and S&T Bank are nearby, providing convenient banking options near McDonald’s.
What nearby amenities might be useful when visiting McDonald's at 311 Centerville Rd?
Nearby amenities include gas stations like Giant and Turkey Hill for fueling needs, and hotels such as Days Inn & Suites and Westfield Inn & Suites Lancaster for accommodation options.