McDonald's

3.7
1698 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1434 Manheim Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.7
1,698 reviews
5 stars
648
4 stars
425
3 stars
292
2 stars
128
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unresponsive staff, particularly in the drive-thru.

Play Area

The indoor play area is a highlight for families, with many customers appreciating its presence and cleanliness.

Food Quality

Mixed reviews on food quality, with some praising hot and fresh items while others reported cold or poorly prepared food.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service while others encountered rude or unhelpful employees.

Cleanliness

Several reviews noted cleanliness issues, particularly in the dining area and play space, impacting overall customer satisfaction.
  • KP
    Kyra Pagan
    1 day ago
    5.0
    They just redid the tables in the play area and they are stylish and comfortable.
  • JK
    J K
    Nov 13, 2025
    5.0
    Super clean and friendly staff
  • BL
    Bri L
    Nov 2, 2025
    1.0
    Ordered through the app. Was told to wait in one of the pull off spots as the food wasn’t ready yet (We had ordered 2 McCripsy meals). Waited over 30 minutes before the worker got an attitude with us for asking how much longer so we took a refund and left. Never received any food from this location.
  • KB
    Kristin Baldwin
    Oct 17, 2025
    5.0
    Person who took order was hilarious and the gal at the last window we had her laughing at us, which made out night. Great experience.
  • LB
    luis berlingeri
    Sep 28, 2025
    1.0
    I went through drive thru and got my drink but parked for the food. Waited 25 minutes seeing cars behind me get parked too but their food came out but not mine. Said something to the kid bringing out orders and he looked confused. What was my order he asked!? I gave him the receipt that he instantly lost with other stuff in his pocket. At that point I went inside the restaurant and asked for a refund. The manager refused to give me her name , wasn’t wearing a name badge. Got upset that I was upset telling me to relax!!!! I only do breakfast at mcds on weekends and probably the last time! Horrible experience at this store!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1434 Manheim Pike, Lancaster?

McDonald's operates daily from 5:00 AM to 10:00 PM on weekdays and from 6:00 AM to 10:00 PM on weekends.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services every day from 5:00 AM to midnight through their online ordering platform.