Dunkin'

3.6
469 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hanover, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1039 Baltimore St, Hanover, PA
17331, United States

Hours

Reviews

3.6
469 reviews
5 stars
207
4 stars
82
3 stars
47
2 stars
31
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff interactions, leading to a negative perception of overall service quality.

Product Consistency

Many reviews highlighted issues with inconsistent drink quality, particularly coffee and flavored lattes, often described as watery or burnt.

Cleanliness

Numerous customers noted that the location was dirty, with complaints about the overall cleanliness of the dining area and the presence of construction debris.

Staff Attitude

While some customers praised the friendliness of the staff, many others reported unprofessional behavior and a lack of customer service skills.

Availability of Items

Several reviews mentioned that the store was frequently out of popular items, including donuts and bagels, leading to customer disappointment.
  • VT
    Victoria Taylor
    Nov 13, 2025
    5.0
    I frequent this dunkin before work and the staff is always friendly and the service is great. Will continue to visit 😊
  • CN
    Cole Norwood
    Oct 17, 2025
    1.0
    Employee was sleeping on the couch in the dining area and then woke up just to nod back out multiple times. He was definitely on something. 2 employees actually working were extremely slow. I waited 15 mins for a small hot coffee and had to ask about it 3 times. Place was dirty on top of it all
  • TM
    Tabitha Miller
    Oct 9, 2025
    1.0
    Coffee taste really bad, I get the cereal and milk everywhere else and it’s good but at this one they can’t make it right, I’ve tried multiple times and it always taste like straight water or warm coffee.
  • LB
    Lucky Box Breakers
    Sep 14, 2025
    1.0
    Inconsistent latte. I usually have to order more flavor just to get a regular amount if any. I usually order numerous days in a row and I will receive a different tasting latte every single time. I used to work at this location, and I know the process, the amounts of syrup to add, and it is not hard to mess up. Maybe its a training issue? However the staff are very pleasant.
  • MH
    Mark Harrison
    Aug 29, 2025
    1.0
    Place was being renovated definitely wasn't cleaned. Work in the field. If the construction people werent gonna leave it clean. The staff should have. Boot prints in dust on table tops. Wild. They were out of everything. Employees focus was solely on drive through. Waited forever.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Hanover, PA?

Dunkin' in Hanover, PA is open daily from 4:00 AM to 8:30 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.