McDonald's

3.3
1666 reviews
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Business Details

721 Buchanan Trl E, Greencastle, PA
17225, United States
(717) 597-2589
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
721 Buchanan Trl E, Greencastle, PA
17225, United States

Hours

Reviews

3.3
1,666 reviews
5 stars
511
4 stars
351
3 stars
313
2 stars
163
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly assembled items.

Staff Attitude

While some customers praised friendly staff, others noted poor customer service and lack of management oversight.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty restrooms and overflowing trash.
  • NH
    Nick Horton
    Dec 31, 2025
    4.0
    First time here, parked the semi next door and walked over. Placed a mobile order and barely had to wait once I got in, my order was correct and everything was great. The 2 stars for atmosphere is for McDonald's in general and not about this specific store, they all look sad and boring now. I'll gladly stop here again next time I pass through.
  • RB
    Rick Brugger
    Dec 23, 2025
    1.0
    Absolute slowest McDonald's you will ever encounter got my oil changed in my tires changed while I was waiting through to drive through
  • AE
    Axel Estrada
    Dec 7, 2025
    1.0
    Bad service, they don’t attend quickly the self-service I was 40 minutes and they never attended me it’s absurd ⭐️
  • CC
    Colleen Chassagne
    Dec 3, 2025
    1.0
    Waited 45 minutes in line for my fast food (already placed a mobile order to pick it up or else I would have left immediately after waiting 20 minutes and not moving one car space in line at a time while being 10 cars back). No excuses for this at a so called “fast food” restaurant. No apology for the painfully long line of cars and wait time for their slow and poor work ethic. Customer service goes a long way…. Have the car that has a large order or order that is incomplete pull forward into a spot so it’s not holding the rest of the 20 cars up. Where is management and what are they doing to help assist speeding things up? I will never be returning to this location again after both visits I have experienced the same horrible customer service and very long, slow wait times for my food.
  • CJ
    Carri J
    Nov 26, 2025
    4.0
    Food was correct, was fresh$ hot, everything we got tasted good. Only downside was that we ordered a "box deal", included like 2 Big Macs, 2 cheeseburgers, fries and nuggets. Was supposed to come in this cool Eagles (NFL) Box, being a long time fan the main reason I ordered this $30 meal. Which I shouldn't have considering it came in a regular paper bag without my box. My toddler was hungry and neither myself or my boyfriend wanted to go inside to see what happened so we left.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Greencastle location?

McDonald's in Greencastle is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at McDonald's Greencastle?

The drive-thru is open every day from 5:00 AM to 11:00 PM.