McDonald's

3.7
938 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
260 N Pottstown Pike, Exton, PA
19341, United States

Hours

Reviews

3.7
938 reviews
5 stars
372
4 stars
222
3 stars
156
2 stars
54
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, old, or improperly prepared items, alongside some positive mentions of hot and tasty food.

Cleanliness

Several reviews highlighted cleanliness issues, including messy tables and a dirty play area, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff, good food, and the kid-friendly atmosphere, particularly the play area.
  • HR
    Heather Ross
    Dec 31, 2025
    1.0
    Am servers are absolutely horrible and just rude!!! Worst McDonald’s ever!!!
  • TT
    Tilhas Tizi
    Dec 28, 2025
    1.0
    would respectfully discourage doing business with this establishment. While this specific McDonald’s was once the gold standard for fast food in the area—consistently outperforming the surrounding locations in Downingtown and Lionville—it has undergone a catastrophic decline in quality, service, and basic operational standards over the last few years. What used to be a reliable beacon of efficiency has morphed into a case study of institutional failure. To call the current state of this franchise "disappointing" would be a massive understatement; it is a complete collapse of the brand promise. The Downingtown-Lionville Decline For a long time, locals knew that if you wanted a hot meal and a correct order, you avoided the Downingtown and Lionville locations. However, rather than those branches improving to meet the standard of this one, this location has raced them to the bottom. We are currently witnessing a regional "plummet" where finding a competent McDonald’s in this corridor has become an impossible task.
  • KK
    Kyle
    Dec 15, 2025
    1.0
    This McDonald’s is very hit or miss every time we order. One ongoing issue is the sauce. Unlike many other fast-food places that don’t charge for extra sauce, McDonald’s does — and at this location, even when you pay for it, you only receive it about half the time. It’s frustrating to be charged an extra dollar and then not get what you paid for. After being burned repeatedly, it really takes away from the overall experience, especially since the meal is much less enjoyable without the sauce.
  • SM
    Steven Mercurio
    Dec 12, 2025
    5.0
    2 drive through lanes and fast service.
  • SB
    Steve Boice
    Dec 11, 2025
    1.0
    Worst experience at a McDonald restaurant. Served cold food. Asked nicely for warm fries and was subjected to attitude and anger! No service!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's Exton location?

McDonald's Exton is open daily from 5:00 AM to 1:00 AM Monday through Friday, and from 6:00 AM to 1:00 AM on weekends.

What are the delivery service hours at McDonald's Exton?

Delivery is available Monday through Friday from 5:00 AM to 12:30 AM, and Saturday and Sunday from 6:00 AM to 12:30 AM.