Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and attentive service, particularly highlighting staff members like Emmy and Ayla.
Food Quality
The food received positive feedback for being fresh, tasty, and well-prepared, although some noted issues with portion sizes and occasional overcooking.
Cleanliness
While most reviews mentioned a clean atmosphere, there were some complaints about dirty tables and floors.
Management Issues
A few reviews pointed out negative experiences with management, particularly regarding staff treatment during busy times.
DC
Dan C
3 days ago
1.0
Over cooked food served cold. Waited an hour for a takeout order. Two ham burgers chicken tenders and fries, $37!!! Burgers were ok, fries & tenders overcooked.
My first & last time here!
SK
Sheldon Kilby
Jan 5, 2026
5.0
The service and food are top-notch. Emmy was great, and the food came out as ordered and hot. They have some of the best burgers in the Philadelphia area, including sit-down restaurants.
TB
Tanaya Brown
Jan 5, 2026
5.0
Clean establishment and very friendly staff! Emmy was very knowledgeable about the different options available and very pleasant!
GG
geniyah
Dec 31, 2025
1.0
First time here & last. Workers very unprofessional. No one welcomed me in. i sat in line for 10 mins waiting for someone to greet me. They just stared. I called & found out of the ladies were the manager, not warm welcoming at all.
LD
Linda Dawson
Dec 24, 2025
1.0
Went on a day "the truck didn't arrive yet" so they had no sides or milkshakes. Still chose to stay and eat. The chicken sandwich was way overcooked and thrown together sloppy. For the price we paid, we will go elsewhere in the future with so many other very clos options.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for dining in at Smashburger?
Smashburger is open daily from 10:30 AM to 9:00 PM.
Does Smashburger offer delivery services?
Yes, Smashburger offers delivery every day from 10:00 AM to 8:30 PM.
Can I order food ahead of time for quicker pickup at Smashburger?
Yes, Smashburger provides order and pay ahead options through their website and app.
Is Smashburger suitable for families and children?
Yes, Smashburger welcomes families and children and offers a children's menu and high chairs.
Does Smashburger have wheelchair accessibility?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Does Smashburger serve alcoholic beverages?
Smashburger serves beer and alcohol but does not have a bar onsite or serve cocktails, wine, or liquor.
Are there outdoor seating options at Smashburger?
Yes, Smashburger offers outdoor seating for customers.
What nearby places can I visit before or after dining at Smashburger?
Nearby you can visit Promenade at Upper Dublin shopping center for retail shopping or enjoy a workout at Club Pilates and Pure Barre studios.
How can nearby stores like Xfinity Store or SEPHORA complement my visit to Smashburger?
You can combine your meal at Smashburger with shopping trips to nearby stores like Xfinity Store by Comcast for technology needs or SEPHORA for beauty products, all within walking distance.
If I'm coming to Smashburger, where can I find convenient services nearby such as banking or urgent care?
Nearby services include Chase Bank and PNC ATM for banking, as well as Live Urgent Care for medical needs, conveniently located near Smashburger.