Dunkin'

Reviews

• YM

  Your Mom

  Nov 6, 2025
  1.0
  I ordered a cookie butter cold brew, i got it and it was just a cold brew with cream, no cold foam, no cookie bites, asked for it to be redone all they did was put the tiniest bit of cold foam on it with the tiniest bit of cookie bites, not to mention, the lid was disgustingly sticky by them spilling cold foam on top of it, didn’t even wipe it.
• KR

  Kristen R

  Sep 20, 2025
  2.0
  It is the store closest to my home. That is the only reason why I go to this Dunkin. It takes forever, despite ordering ahead on the app. Never friendly service and orders have been wrong.
• AW

  Arianna Wheaton

  Sep 10, 2025
  1.0
  Waited over 14 minutes for my mobile order to only have my Hash-browns ice cold. I understand they were super busy but the reason for mobile orders is to have the convenience of getting it faster than having to wait in the drive-through. It’s just unacceptable the amount of money you pay for fast food and it’s not even really fast.
• DD

  Darlet

  Aug 21, 2025
  2.0
  I’ve been a regular at this Dunkin’ for a long time, usually stopping in once or twice a day. The location is great, and most of the staff are hardworking and kind. That’s why it’s so disappointing to see how Landon (if I have his name right) treats people when he’s working. His attitude toward some of the employees is flat-out unacceptable. I’ve witnessed girls crying after dealing with him, and one even told me directly that he’s mean and catty. It’s not just “tough love” or a bad day—this is ongoing behavior that’s hurting morale and creating a toxic environment. As someone who works in HR, I can tell you this kind of treatment may seem small on the surface, but it has a huge impact. Good employees don’t stay in hostile work environments, and customers notice when the atmosphere shifts. I certainly have. No one asked me to write this—I’m doing it because I hate to see a good team dragged down. But if nothing changes, I’ll take my business to the other Dunkin’ up the street.
• JC

  John Cooke

  Aug 19, 2025
  1.0
  I stopped in this Dunkin' Donuts tonight around 6:00 after I got a haircut and I ordered a small Dunkin midnight black and when I got my coffee like always I open the lid look for grinds and I smell it and then I taste it and it wasn't Dunkin midnight and so I said this isn't Dunkin midnight and some lady said we don't make Dunkin midnight at this time of the day we just put an espresso shot in our original blend so I said to her that's not what I ordered I ordered Dunkin midnight that's not great service that is lying to a customer I'm an auto mechanic and I work at a shop that sells parts too and if you come in and ask for Raybestos ceramic brakes and you get a box with Raybestos on it and then you open it and see that you got Raybestos metallic brakes in it that's not really fair and that's the same thing that this Dunkin' Donuts did don't go there they lie to their customers I asked for a refund and I got my refund. I'll just stick to the Dunkin' Donuts that is 5 minutes from where I live in West Pittston they always make the Dunkin midnight for me anytime of day.

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