McDonald's

3.3
578 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9090 William Penn Hwy, Cresson, PA
16630, United States

Hours

Reviews

3.3
578 reviews
5 stars
187
4 stars
115
3 stars
109
2 stars
45
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in both drive-thru and dine-in, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong food.

Food Quality

Numerous customers complained about cold, rubbery, or burnt food, with some noting that items were often not fresh.

Staff Behavior

While some staff were praised for their friendliness, others were criticized for rudeness and unprofessional behavior, particularly management.

Cleanliness

Several reviews mentioned unsanitary conditions, including sticky tables and unclean floors.
  • SM
    Stephanie Miller
    Nov 13, 2025
    5.0
    Drive thru service was awesome
  • KB
    Keith Bailey
    Oct 27, 2025
    1.0
    20 minutes in the drive through lane AFTER I ordered.... cashier was hanging out the widow talking to people in the car two ahead of me. When I pulled up to pay, there was a guy talking to the cashier while putting bagged onion slivers in a container with his bare hands talking about how low the pay was and they needed to hire more people... at the pick up windows there was two more people standing there talking and just handed my food out the window... nothing said. There's at least 2 more people to make food to speed things up!? Unreal And to end all, my order was wrong and fries were cold and rubbery.
  • SC
    Sylena Conklin
    Oct 17, 2025
    1.0
    Made me sit their for 20 min then they forgot to give me my large fry but gave me my basket of fries and this ain’t the first time this stuff has happened
  • MG
    Maryann Gregg
    Sep 2, 2025
    2.0
    Can't ever get my order right lol 😔😆
  • AC
    Angela Crook
    Aug 25, 2025
    1.0
    Awful. Absolutely terrible. The service was beyond anything I have ever experienced. I stood in line for 20 min with an unruly 3 year old while the counter girl talked to boys. Finally I asked if I could order. I got my total. I knew instantly things were forgotten. I was correct. I go to get ketchup. Oh, what. They're out of little cups. She stares at me like I'm the idiot for want ketchup at McDonald's for French fries. I said can I have something to put it in and she hands me some packets. Fast forward. Food comes. It's all laid out singly on the counter. As though I'm not holding a very hungry, annoyed 3 year old preventing him from destroying their establishment. I start laughing at this point. They say, we're out of trays. Meanwhile, there's a stack of them taller than my 3 year old within eyeshot waiting to be washed. Me being the seasoned mom, I am somehow manage to get our freshly cooked sodium death to the table. Get the unruly, starving kid situated..open it and everything was basically burnt. If that wasn't bad enough, rather than the crew attempt to wash the trays they "ran out of". They decide to sweep and mop right where myself and 3 other people were trying to partake in eating our way to a guaranteed trip to the loo later. The one thing I have left is the toy. The turtle that my son was so excited to get once he finished his years dose of sodium. I figure I'll save this as a bribe to get in the car because he was already eyeing up the table next to us, ice cream. No way could my nerves handle dealing with that cointer person again. We leave, go to get in the car where he begins to ask for his turtle. Lo and behold. They gave him a hello kitty. The perfect ending to the worst trip to McDonald's in my life. Do yourself and your kids a favor. DO NOT EAT HERE. Go anywhere else. Or don't eat. Visiting this establishment is not worth the headache or time you spend in the bathroom later.

Frequently Asked Questions About McDonald's

What are the McDonald's Cresson location's regular opening hours?

McDonald's in Cresson is open daily from 5:30 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available every day from 5:30 AM to 11:00 PM.