McDonald's

3.3
839 reviews
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Business Details

318 Mc Kean Ave, Charleroi, PA
15022, United States
(724) 483-0505
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
318 Mc Kean Ave, Charleroi, PA
15022, United States

Hours

Reviews

3.3
839 reviews
5 stars
253
4 stars
162
3 stars
171
2 stars
90
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Numerous complaints were made about food being cold, overcooked, or not fresh, leading to dissatisfaction with the overall dining experience.

Staff Friendliness

While some customers praised the friendliness of certain staff members, others reported rude interactions, indicating inconsistency in customer service.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but there were also reports of dirty bathrooms and unsanitary conditions.
  • JB
    Jennifer Bandalo
    Oct 30, 2025
    5.0
    Carolyn in drive thru is friendly with a beautiful smile!
  • AY
    Alisha Yancey
    Oct 25, 2025
    1.0
    Never having menu item. More than enough times I pull up to the drive thru order my large strawberry milkshake,which I order everyday almost, pay for it and get to the window and no milkshake. Get it together.
  • LM
    Lane Mitchell
    Oct 21, 2025
    5.0
    The drive through staff is fantastic! Never had an issue with my order either.
  • JC
    Jim Clark
    Oct 19, 2025
    2.0
    Ordered delivery and there were nothing but issues. I ordered 20pc nuggets, basket of fries and a big mac. Everything arrived cold, the fries were so salty that they were inedible, the ranch dipping sauce for the nuggets was missing and the big Mac only had 1 burger patty. Tried contacting Uber and said it didn't warrant refund or replacement then called the store and the supposed lady manager was useless and said I had to go through Uber. So basically I wasted $20. Don't order here if you want hot, fresh correctly made food.
  • JW
    James W
    Sep 21, 2025
    1.0
    ⭐ 1 Star (would give 0 if possible) This McDonald’s is absolutely terrible. For starters, they don’t even bother turning on the outside lights at night — it looks like the place is closed. Then you get stuck in the drive-thru with no other cars around and still end up waiting 15–25 minutes for food. When the food finally comes, it’s somehow worse than you’d expect from McDonald’s (and trust me, my expectations were already rock bottom). The burgers were old, cold, and buried under an insane amount of salt — so much that I almost threw up after the first bite. After waiting that long, this is what they served? Completely unacceptable. Honestly, this location shouldn’t even be open. Avoid this place at all costs.
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Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's at 318 Mc Kean Ave, Charleroi, PA?

McDonald's is open daily from 5:00 AM to 11:00 PM.

During what hours is the McDonald's drive-thru service available?

The drive-thru is open daily from 5:00 AM to 11:00 PM.