Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent issues with incorrect orders and missing items.
Service Quality
Customer service was often described as rude and unhelpful, with several complaints about staff attitudes.
Food Quality
Food was frequently served cold or overcooked, with complaints about freshness and preparation.
Cleanliness
Some reviews noted cleanliness issues, including dirty tables and unsanitary conditions.
Speed of Service
Customers experienced long wait times, particularly during drive-thru orders, with many being asked to pull forward and wait.
SS
Stephanie
1 day ago
4.0
This restaurant itself was fantastic but the prices have gotten so out of control. Shame on McDonald's. A six-piece chicken nugget is $5. That's absurd.
CY
Charles younger
Nov 16, 2025
3.0
Fries cold dining room needs cleaned
LL
Lynn Lazzari
Nov 16, 2025
5.0
Breakfast rush on a Sunday....(Important to note because it was busy and the drive through was crazy).
The person who is obviously the manager (if not they should be) brought all the to go orders out to the people waiting and made sure to communicate the temperature of food to one table and the wait time to another table. I know it might not seem like much but now a days this is above and beyond.
MD
Michael Dohoney
Oct 31, 2025
1.0
Absolutely terrible experience at the Mueller Family McDonald’s.
Spent $50 just to be shorted on my order and told “the best we can do is medium fries” after paying for a large. Meanwhile, the manager Matt was out smoking a vape by the dumpster instead of handling the situation.
The person taking the order kept cutting me off, wouldn’t listen, and acted like helping a paying customer was an inconvenience. This is completely unacceptable — the Mueller Family should be ashamed of how their location is being run.
I’ll be taking this straight to corporate, because this franchise is ripping off customers and disrespecting them before they can even finish an order. Absolutely disgusting experience.
Also — no Monopoly boards, no cups with game pieces, nothing they advertise.
@McDonalds — do better.
GC
Gregory Corrigan
Oct 16, 2025
1.0
App said they open at 5am. I placed my order at 5:10 and arrived at the drive thru at 5:17. I sat at the speaker until 5:24. After no response I drove around to the window because I've already paid for my order. After sitting at the window until 5:30 before I was even acknowledged. The woman came over opened the windown and very rudely said "we dont open until 5:30 what do you want?" I plan on making a call to the manager today, that was absolutely uncalled for.
What are the regular dine-in hours for McDonald's at 160 Brooklyn St, Carbondale, PA?
The McDonald's at 160 Brooklyn St, Carbondale is open daily from 5:30 AM to 11:00 PM for dine-in service.
During which hours is the McDonald's drive-through open?
The drive-through is open from 5:00 AM to 1:00 AM Monday through Wednesday; it operates 24 hours Thursday through Saturday; and on Sunday, it's open from 4:00 AM to 11:00 PM.
Can I order McDonald's delivery at this location and what are the delivery hours?
Yes, delivery is available every day from 5:30 AM to 11:00 PM through their online platform.
Is there a way to order McDonald's food using a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup service?
Yes, curbside pickup is available for customer convenience.
Is WiFi available at McDonald's on Brooklyn Street?
Yes, free WiFi is available at this McDonald's location.
Are there any banks near McDonald's at 160 Brooklyn St that customers can visit?
Yes, The Dime Bank and NBT Bank are nearby, so customers can conveniently handle banking needs before or after grabbing food.
Which nearby medical facilities are close to this McDonald's?
Commonwealth Health Physicians Network, Northeastern Eye Institute, and physicians health alliance are nearby for any health and medical needs.
Are there other fast food options close to this McDonald's?
Yes, Taco Bell is located nearby if you want to explore different fast food tastes in the area.